Suburban Studios Exton - Philadelphia Great Valley

The room was disgusting...terrible smell in the hallways. Only one elevator on one side of the building. No breakfast in the morning. No outlets near the beds. Dirty floors. Furniture was falling apart.

Location

Price for value, room was dusty and dirty, smelled like smoke and very dated. I would pay less than $100, but $180 was way too much for one night

It was very clean in the room. Great check-in, very polite and quick could use some upgrades in bathroom

I stayed at this location multiple times in the past. It is very convenient to my planned activities. BUT property management has been seriously compromised. I pre-booked on line nearly a month in advance. I arrived about 7:50 pm. The hotel was quite full but I was assigned to Room 127. There were new rules for kitchen equipment. I get it-I am sure that they lost inventory in the past. I got to my room. The kitchen light worked but the lights by the bed (2) would not turn on. I saw that they were florescent. When to the desk. No maintenance on site to replace bulbs. I asked for an extra desk lamp was told none available. After about 40 minutes of arguing with the desk clerk I went back to the room. Bed lights were working so I figured that the florescent bulbs were ancient. Bathroom light and fan were one unit-it sounded like a jet engine. Lowered the AC a bit and went to sleep. 4 times that nighttime was awakened by the AC unit loudly recycling white metal screeching and grinding. VERY loud. Next night same issues. Bed lights took 40 minutes to light up. The wall on button had a very loose connection. BUT the AC unit continued to wake me up roughly every 60 minutes. Leather recliner chair would not recline and it probably had not been dusted in over a month. Bed and pillows were comfortable. Floor and bathroom were clean. Breakfast was modest but convenient and I was pleased by the choice of tea. I don’t drink coffee at all BUT on Saturday, whoever did the breakfast set up put coffee in the hot water urn— SO no tea, hot chocolate or oatmeal. Did get fixed but only after I checked out of the hotel. Staff was nice but they could not fix broken items or make substitutions. Even the front desk printer was broken so I could not get a print out of my bill but one was emailed. SPEND some money on repairs and upgrades.

The Mechanical issues in the room seem to have.been ignored for. LONG time. Sure, the AC unit gave cold air but its working parts are so old and unlubricated that it grinded all night and kept waking me up. The bathroom fan / light worked but again it required lubrication/maintenance.

I secured one room with 2 queen beds online, was told only a king was available at check-in, and then mid way through the process was told only a queen was available. Customer service was poor. Not friendly, no dialogue. Asked for a blanket and pillow and was given only 2 fitted sheets. Smh. I will not be coming back.

Property was OK. Had a nice grassy area to walk the dog. Building was a little run down but clean. I was led to believe they had a hot breakfast but it was nothing more than some hot water and packages of oatmeal and some wrapped cupcakes. But that's OK, the room was inexpensive and there's a Wawa across the highway where you can get a cheap real breakfast.

Was quiet.

Person knocked on door at 4 am to try to sell us liquor!

Quiet and clean hotel conveniently near restaurants and stores.