Extended Stay America Suites - Houston - Northwest - Hwy 290 - Hollister

I liked the size of the rooms and the layout

there were bugs and a lot of roaches

Nothing.

The facility wasn't very clean. I had no dishes in the suite there was mold by the actions unit. The elevator was very scary with no inspection information so I used the stairs. The breakfast consisted of stale muffins, stale granola bars, instant oatmeal packs and coffee. No milk or juice!! The halls were very noisy. Then this morning around 8:45am the alarms were going off and fire unit showed up and there was no explanation as to what was going on so nice checked out about 9am. This was the worst OVER PRICED FOR WHAT YOU GOT, place I've ever stayed and I will never stay here again I took pictures to show wht it was like!!! I deserve some sort of accommodation for the misery! Halls smelled like marijuana and very unsafe!

My first time riding greyhound, it's been excellent!

When I arrived at the property I was unable to get into the lobby. Check in was quick. The room was ok but I noticed on the second night there was a roach in the bathroom and in the kitchen area.

Great staff and room. One room had roaches but they were fighting hard to get rid of them. Not the fault of the hotel. Don’t be deterred if you get a room net to a long term guest that is dirty. The hotel will do everything they can.

I was very disappointed that in my 2 night stay there was no housekeeping and there was alot of roaches. I used this hotel prior and it was nothing like this time. :(

There was a terrible smell in the hallways and Small roaches in the kitchen and bathroom area

Upon arrival the front desk was unmanned, as a safety precaution the inner foyer door locks and requires a desk person to remotely open. As a result I stood for 10 minutes holding my luggage as I was stuck in the foyer and couldn’t enter the air conditioned waiting interior. The room was not available at 6pm day of and was asked to wait additional 15 mins for room to be prepared. Upon walking into room trash was not taken from prior occupant.

It’s in a decent location.