Extended Stay America Suites - Houston - Northwest - Hwy 290 - Hollister

The roach I had was roach infested. Immediately asked for a refund

The roach I had was roach infested. Immediately asked for a refund

David at the front desk was pretty dope and I checked in having a BAAAAAD day with so much going on. Great customer service goes a long way. Room was neat and clean and the accommodations were spot on in a pinch. Great price point for sure.

Fleas & roaches. No cooking equipment available. No chairs available to eat at the table.

Nothing, except the hotel manager who did the best she could with what she had!

It was disgustingly dirty! Infested with roaches, the accommodations that we paid for were not available, the front desk offered us an air mattress with no air pump but I was able to use my blow dryer to air it up, the blow dryer in the room was not working there was no couch, the linens were questionable, we didn’t stay long enough to try to shower because the facilities were so unclean. I couldn’t believe my eyes. We were supposed to stay two nights we got there late on the first night and found the disastrous accommodations and had no option but to stay. I woke up early the next morning and they offered a refund for the second night and 20$ off the first night. I accepted and the lady at the front refunded the money right in front of me but booking.com refused to return the funds to me for weeks because they kept saying they hadn’t received a confirmation email stating that the returned money was for a refund of the room! I couldn’t believe how unprofessional booking was and it just made the stay at that hotel even worse.

The location is very convenient to several restaurants that I really like. It was very quiet.

I could still smell the scent of a dog on the carpet. The carpet should have been sprayed better to neutralize the scent.

Convenient to some of my favorite restaurants

The smell of pet hair and dander in the carpet. It should have been neutralized better.

Friendly staff room was big like the kitchen also the size of a apartment kitchen

Only thing I didn’t like was the roaches and the smell of my room