Extended Stay America Suites - Philadelphia - Mt Laurel - Pacilli Place

There was no kitchen utensils or anything. You have to ask for stuff. I requested a room for 4 persons I had to go and get my own bedding. Not a pot or plate was in the kitchen. .The point about staying at that type of hotel is to have the convenience with everything in it.

The bed was comfortable and clean

The room is extremely outdated and falling apart

DO NOT STAY AT THIS PROPERTY. It is not a smoke free facility. Room 306 was filled with cigarette smoke residue. When i walked in, it was so bad, I could taste it. The carpet and furniture were filled with cigarette burns. The bedding and curtains were dirty. The front desk clerk was rude and told me there was nothing she could do about it because it is a smoke free facility. I have asthma and cannot be near cigarette smoke or residue. I stayed in room for a 1/2 hour, had an asthma attack and left. My clothes wreaked of cigarette smoke.

I checked in at exactly midnight and I was concerned because I thought my reservation might expire so I had to contact Priceline while I was driving and I don't like the distraction while I am driving. The check in was great just some fee's I wasn't expecting. Room was nice and spacious seemed clean and I rested for about six hours before getting back on the road! Overall a decent property!

The hotel was not as expected. There were no extra pillows or blankets. We had room for 3 people with 3 pillows and just one blanket. While I understand that this was an extended-stay hotel, however, that is not acceptable for a hotel and reservations for a family.

It smelled as you soon you walked in. Random people who lived there that seemed unwell who creepily talked to us. The room smelled. The fridge was rusted and not cold. There were oil stains on the cabinets. No dishware but we had a kitchen. We couldn’t get new towels unless we waited for our old towels to be washed. Didn’t have a stock of toilet paper and had to get more. Dirty. Gross. Would never recommend.

10/10 ratings. It’s really the staff for me. Manager really care about her job and picked perfect team to ensure the hotel runs smoothly.

I had a wonderful extended stay at this hotel and truly felt at home. Every staff member I encountered was kind, professional, and welcoming. A special shoutout to Melba — she is so sweet and always had a warm smile that made my day. Adrienne, the manager, deserves major credit for leading such an amazing team. She made sure I was enjoying my stay and followed up personally, which speaks volumes about her leadership and the care they put into guest experiences. From the fresh, clean hallways to the helpful front desk staff, everything was top-tier. I highly recommend this hotel — 10/10!