SpringHill Suites by Marriott - Tampa Brandon

Excellent

Comfortable place and quite

Great

Wonderful.

The rooms need up grading especially the bathroom.

The room new to be upgraded

I liked the size of my room and the TV and space to set my clothes.

Just the water pression on the shower was to low.

It was pretty and clean

Everything. I prepaid for my room about 6 weeks in advance to save money. When I arrived they refused to accommodate me, telling me they didn’t have a pet room available for my party size. When I asked for them to refund my money since I had prepaid they claimed they didn’t do that, it was on booking.com to do it. I ended up having to go through my bank and dispute the charges. Later when I called them because there were charges from them on my card, they denied it was them but argued with me for 45 minutes because they claimed they came back much later to let me know a manager had approved my stay and I wasn’t there so there was nothing they can do since they were willing to accommodate me later. I asked how this was my problem. Ftr, I was inside for 15 minutes after crying and speaking with my husband about the fact I didn’t know what to do, and they had refused to make any exceptions and then I was in the parking lot crying and having a panic attack and then on my phone to dispute the charges and try to find new accommodation and never once in that hour time frame did anyone come to me and say anything. They also never called or sent an email to let me know (they argued they didn’t have my information, but they could have gotten it from my reservation). But according to the man I spoke to on the phone I was supposed to magically know they’d changed their mind over an hour later without contacting me and they don’t care that I don’t have telepathy to magically know so they were justified to charge me. After 45 minutes he told me they didn’t charge me and I was like then why are you arguing and trying to justify charging me for the last 40+ minutes? I’ll just dispute the current charges that aren’t from my current hotel, make complaints with BBB and the attorney general and see if I can put a block on the brand if I need to to keep them from trying to charge me. They also told me they refused me because of my dog and his size (Great Pyrenees).