Rodeway Inn Lemon Grove San Diego East

Location

Check in was absolutely ridiculous. Zero customer experience and rude. The kiosk Check in method should have been advertised. I would have never booked if I knew that

Everything close to stores

Ok

The Service DESK !! Was Terrible it was a computer Robot that you have to register it was the Worsted 45 minutes terrible never again sorry

No issues checking in! The staff us helpful with sense if urgency! But the hotel itself is in a bad area and has poor conditions. The toilet doesn’t really work. The beds are stiff and the AC sounds like about to break down any minute the place definitely needs an update renovation.

The room had obviously not been cleaned, big hunk of hair on the bathtub, dead bugs on the toilet, sheets had cigarette burns, the smoke detector was missing, no remote for the tv, cockroach in the shower and the plug on the hair dryer was cracked and broken

Check in was done virtually So it was not a good experience. I did not feel safe parking, walking to my room. As soon as I open the door to my room I got a whiff og bleach smell. We left the door open and turn on the air conditioner but it was warm air blowing. Also, the reatroom had cigarettes burns on the seat there were holes in the wall and we seen a cocaroach. I was so upset about the whole situation that i just dropped off my key and left after full 30 min of being there.

We checked in, found roaches crawling, blood stains on the sheets and there were sketchy people walking around and long term clients living there. We didn’t feel safe. Requested a refund at the front desk, they said we had to go through hotels.com. Called hotels.com, finally spoke to someone who told us it was too late to get a refund because it was now after 4pm. The hotel.com service agent, put me on hold and said he was going to talk to the front desk worker from the hotel, then came back on the phone to say sorry, we can’t refund your 3rooms your not staying in for the night. said they would give me a credit of $70 for my next stay using hotels.com. So I lost over $500. I went back to the front desk, spoke to Harry who stated hotels.com never called the front desk. This was a huge nightmare and money down the drain I wish I would’ve taken more photos, but I just needed to get out of there. Our Lyft guy picked us up and stated to be careful of bed bugs and the people around the hotel. Very sketchy

Bathroom was not clean.