TownePlace Suites Wilmington Wrightsville Beach

Clean

No hot tub anymore

Location

The bathroom was not clean hair still in shower

I wanted to take the time to identify outstanding front desk representative/assistant manager, Jessica Willis. She provided excellent service and hospitality during my recent stay. Her attention to detail and commitment to customer satisfaction truly made my experience memorable. As I approached the front desk, Ms Willis greeted me with a warm welcome and brilliant smile. She confirmed my reservation, recognized my loyalty status, and provided a briefing of the hotel’s amenities, including their membership with a local gym if I was interested. From the moment I arrived, the staff (Ms Willis, breakfast representative (Ms Kelly), and hotel manager (Sean Grady) ensured a friendly, warm, and welcoming atmosphere not only to me but to all guests through their engagement and friendly conversations. The atmosphere equates to a ‘home away from home vibe’. The newly renovated establishment, comfortable accommodations, and delicious breakfast options exceeded my expectations. Ms Kelly prepared nutritious, healthy, and tasty food options for all palates. The care and kindness of the staff is hands down the best. I had such a delightful stay. I plan to make this establishment my primary reservation location during future work travel to the area. I highly recommend.

The stuff were lovely and really helpful, beautiful yummy breakfasts, and all in a convenient location at a good price.

I didn’t use any of the facilities except breakfast so I can’t really rate those. It’s annoying that the survey doesn’t allow you to leave answers blank. My only other comment is that I wish the breakfast went later. I was in from the West Coast and so it was hard for me to get down there by nine.

Very nice people running the front desk!

There wasn't much not to like.other there was lots of renovation going on but when they're done I know it is going to be a much nicer place to stay.I even book my next stay there in the next couple of months!!

Breakfast was good

The room had a lot of dead ladybugs in it. A guest tried to break into the joining room And was loud the whole night

The room was fine.

They failed to mention that the hotel was under construction. The only thing accessible was your room. Zero amenities and no wifi. Sounded like a jackhammer in your room until 5pm. Ridiculous that they didn't disclose this!