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8.6 / 10 Guest Rating

The Clara Hotel Plano, Tapestry Collection by Hilton

8201 Preston Road, Plano, us

The Clara Hotel Plano, Tapestry Collection by Hilton - main view

About the Property

Unique Loft-Style Rooms and Eco-Friendly Design
Experience the charm of exposed brick walls and polished concrete floors in our loft-style rooms, adorned with local Texas artwork. Stay eco-conscious with modern amenities like an iPod docking station and waterfall showerhead.

Vibrant Courtyard Social Area and Premium Facilities
Relax in our 6,000 square-foot courtyard featuring a heated outdoor pool, fire pit, BBQ facilities, and an outdoor stage for entertainment. Enjoy access to a fitness center, sauna, and more for a premium stay experience.

Upscale Dining and Entertainment Options
Indulge in American cuisine at The Loft restaurant amidst grand chandeliers and unique cocoon chairs. Unwind in the lounge area with a library and game room, and don't miss out on daily happy hour specials at the bar.

Book now to experience luxury and sustainability at NYLO Plano at Legacy.

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Double Room with Two Double Beds - Photo 1
Double Room with Two Double Beds - Photo 2
Double Room with Two Double Beds - Photo 3
Double Room with Two Double Beds - Photo 4
1/4

Double Room with Two Double Beds

This air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

23 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

2 Double Beds

Non-refundable
Room Only
20% OFF$214.05

$171.24

Includes taxes & fees

2 Double Beds

Non-refundable
Breakfast Included
20% OFF$259.74

$207.79

Includes taxes & fees
Double Room with Two Double Beds - Hearing Access - Photo 1
Double Room with Two Double Beds - Hearing Access - Photo 2
Double Room with Two Double Beds - Hearing Access - Photo 3
Double Room with Two Double Beds - Hearing Access - Photo 4
1/4

Double Room with Two Double Beds - Hearing Access

This air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

23 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Room With 2 Double Beds-Hearing Accessible

Non-refundable
Room Only
20% OFF$214.05

$171.24

Includes taxes & fees

Room With 2 Double Beds-Hearing Accessible

Non-refundable
Breakfast Included
20% OFF$259.74

$207.79

Includes taxes & fees
King Room - Photo 1
King Room - Photo 2
King Room - Photo 3
King Room - Photo 4
King Room - Photo 5
1/5

King Room

This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

23 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

King Room

Non-refundable
Room Only
20% OFF$166.2

$132.96

Includes taxes & fees

King Room

Non-refundable
Breakfast Included
20% OFF$208.3

$166.64

Includes taxes & fees
Deluxe King Room - Photo 1
Deluxe King Room - Photo 2
Deluxe King Room - Photo 3
Deluxe King Room - Photo 4
1/4

Deluxe King Room

Offering free toiletries and bathrobes, this double room includes a private bathroom with a hairdryer and slippers. The spacious double room offers air conditioning, a minibar, a tea and coffee maker, a safe deposit box and a flat-screen TV with cable channels. The unit offers 1 bed.

26 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Deluxe King Room

Non-refundable
Room Only
20% OFF$202.08

$161.66

Includes taxes & fees

Deluxe King Room

Non-refundable
Breakfast Included
20% OFF$246.86

$197.49

Includes taxes & fees
King Room with Roll-In Shower - Mobility Access - Photo 1
King Room with Roll-In Shower - Mobility Access - Photo 2
King Room with Roll-In Shower - Mobility Access - Photo 3
King Room with Roll-In Shower - Mobility Access - Photo 4
1/4

King Room with Roll-In Shower - Mobility Access

This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

23 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

King Room With Roll-in Shower-Mobility Accessible

Non-refundable
Room Only
20% OFF$178.17

$142.54

Includes taxes & fees

King Room With Roll-in Shower-Mobility Accessible

Non-refundable
Breakfast Included
20% OFF$221.16

$176.93

Includes taxes & fees
King Room - Hearing Access - Photo 1
King Room - Hearing Access - Photo 2
King Room - Hearing Access - Photo 3
King Room - Hearing Access - Photo 4
1/4

King Room - Hearing Access

This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

23 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

King Room - Hearing Accessible

Non-refundable
Room Only
20% OFF$178.17

$142.54

Includes taxes & fees

King Room - Hearing Accessible

Non-refundable
Breakfast Included
20% OFF$221.16

$176.93

Includes taxes & fees
Room, 1 King Bed (Nylo Loft) - Photo 1
Room, 1 King Bed (Nylo Loft) - Photo 2
Room, 1 King Bed (Nylo Loft) - Photo 3
Room, 1 King Bed (Nylo Loft) - Photo 4
Room, 1 King Bed (Nylo Loft) - Photo 5
1/5

Room, 1 King Bed (Nylo Loft)

1 King BedInternet - Free WiFi and wired internet accessEntertainment - 50-inch HDTV with premium channelsFood & Drink - Coffee/tea maker and room service (limited hours) Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerheadPractical - Free long-distance calls, laptop-compatible safe, and iron/ironing boardComfort - Air conditioning and daily housekeepingAccessibility - Phone accessibility kitNon-Smoking

Sleeps 2
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

King Loft Room

Non-refundable
Room Only
20% OFF$210.64

$168.51

Includes taxes & fees

King Loft Room

Non-refundable
Breakfast Included
20% OFF$245.5

$196.4

Includes taxes & fees
Room, 1 King Bed - Photo 1
Room, 1 King Bed - Photo 2
Room, 1 King Bed - Photo 3
Room, 1 King Bed - Photo 4
Room, 1 King Bed - Photo 5
Room, 1 King Bed - Photo 6
Room, 1 King Bed - Photo 7
1/7

Room, 1 King Bed

1 King Bed300 sq feet Internet - Free WiFi and wired internet accessEntertainment - 50-inch HDTV with premium channelsFood & Drink - Coffee/tea maker and room service (limited hours) Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerheadPractical - Free long-distance calls, laptop-compatible safe, and iron/ironing boardComfort - Air conditioning and daily housekeepingAccessibility - Phone accessibility kitNon-Smoking, pet friendly

28 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

1 KING BED

Non-refundable
Room Only
20% OFF$193.4

$154.72

Includes taxes & fees

1 KING BED

Non-refundable
Breakfast Included
20% OFF$225.4

$180.32

Includes taxes & fees

Guest Reviews

8.6
Excellent549 verified reviews
AI Summary

Guests highly rate the clean and smells good and frequently praise the friendly and helpful staff.

Categories

Cleanliness8.5
Service9.2
Location9.0
Room Quality7.4
Amenities8.5
Value for Money8.7
Food and Beverage9.0
Overall Experience8.6

Select topics to read reviews

M
MayuusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 15, 2026

"Good stay for the occasion"

8.0

Very clean and located near good food and shopping locations

No fridge in the room and public areas smell of room freshener was too strong.

Helpful?
S
StellaseSE
Verified booking
extended_group
Standard Room
Stayed in Jun 10, 2026

"Will not stay here again"

2.0

Good location

Noisy

Helpful?
S
S184VFmichellet
Verified booking
Couples
Standard Room
Stayed in May 16, 2026

"Beautiful and friendly boutique hotel"

10.0

Check in was seamless. Our hotel room was very clean and inviting. With this being a boutique hotel, I expected our room to be quite small, however, it was very large and I was very impressed with the size of the living and dining space in the room. The hotel is undergoing rebranding and renovations but it was not loud or inconvenient. The restaurant was cozy but it was temporary because the larger restaurant will be opening next week along with a speakeasy. The hostess, Eden, was amazing. Very warm and friendly.

Helpful?
X
X8686GZstevens
Verified booking
Family
Standard Room
Stayed in May 4, 2026

"Horrible experience at NYLO"

2.0

Our stay at the NYLO Dallas Plano Hotel was without question the worst hotel stay we have ever had. We booked a block of rooms for our son’s wedding. No one ever told us the hotel is under construction with major renovations. The property was recently purchased by a new owner and will be called The Clara Hotel. With the construction in the front desk/lobby area, amenities were extremely limited. There were few places we could congregate to visit with our out-of-town guests. They should have had the courtesy to tell us so we could have the option of staying at another hotel. That was the tip of the iceberg. In our room, the shade was broken. The chain the raises and lowers the shade was detached. I immediately informed the front desk of the issue, but it was never repaired during our 3-night stay. Others in our party had issues with burned out light bulbs that were not replaced, and blow dryers that would produce smoke and a burning odor. I talked with Omor, the hotel manager, about these issues. He told me the construction was mentioned on the hotel website, which was not. He said he would talk with the sales department and get back to me. He did not. The hotel’s lack of customer service is a blight on the Hilton brand. My personal recommendation: If you’re looking for a nice hotel to stay in Plano, avoid this one. There are many other hotels in the immediate area.

Helpful?
A
AutumusUS
Verified booking
solo_traveller
Standard Room
Stayed in Apr 27, 2026

"Hopefully the remodel will make our experience worth it."

1.0

The location

This property is in the middle of construction. Was moved rooms due to no air conditioning. The second room also had issues with air conditioning. The modern look of these rooms is nice although when in the bathroom the light will light up entire room. The over all lights in the room is very dark. The lady who ran breakfast was the only positive experience we had. She was very positive and loved her job and was very apologetic for our experience.

Helpful?
M
mattcN145BF
Verified booking
Business
Standard Room
Stayed in Apr 21, 2026

"The gist: not good."

2.0

Prior to the beginning of renovation, this was a good hotel. New owners? They have half-assed this renovation, rooms are dirty or splattered with paint droppings, missing window curtains, non-functioning TVs. If you pay more than $99 a night you’re getting robbed. There are a dozen much better, reasonable hotels, within a mile of this place.

Helpful?
T
TashausUS
Verified booking
solo_traveller
Standard Room
Stayed in Apr 21, 2026

"Excellent"

8.0
Helpful?
A
ashleyjR105JW
Verified booking
Family
Standard Room
Stayed in Apr 19, 2026

"You’ve got to be joking."

2.0

Upon arrival, I expected a clean, loft style room with concrete walls and ambient lighting. Instead, I walked into a poorly maintained, unsanitary space that fell far below any reasonable standard. The room was in unacceptable condition - hair across the floor, crooked outlet covers, painted over concrete walls that looked careless, cheap vinyl flooring, and visibly dirty curtains. There was also a strong, unpleasant odor. The room numbers appeared to be printed on paper and taped outside the doors on some rooms, and the thermostat sign was loosely attached with double sided tape and already falling off, giving the entire property a neglected, makeshift appearance. The most alarming issue was the lack of basic sanitation. One of the “sealed” plastic cups had already been opened, and there were unidentified pills inside. That is not just unprofessional, it is unsafe and completely inexcusable. Because I arrived after midnight, I addressed everything the following morning through customer service. When I later spoke with the on site supervisor, Jennifer, her response was dismissive and unhelpful. Despite being informed of the situation beforehand, she asked if there was a problem, which showed either a lack of communication or disregard for the issue. When I requested a refund and explained I was not comfortable remaining at the property or moving rooms, she stated that I “shouldn’t have called customer service” and that matters are handled internally. That statement only highlighted the lack of accountability, as nothing had been handled appropriately up to that point. She processed the checkout without any apology or acknowledgment, simply stating that I was checked out. There was no effort to resolve the situation professionally or demonstrate any concern for the experience. This property is clearly not maintained to acceptable standards, and the level of customer service reflects that. I would strongly advise staying elsewhere.

Helpful?
G
gecco2003EVERGREEN, COLORADO
Verified booking
Business
Standard Room
Stayed in Apr 18, 2026

"Hilton should not be comfortable having a property in this condition within its portfolio."

2.0

I booked this hotel specifically because the listing stated it offered a shuttle to the business district. Unfortunately, the shuttle was unavailable due to ongoing renovations—something that was never disclosed at booking. That set the tone for the rest of the stay. The staff interactions throughout my visit were noticeably unfriendly, which made the experience feel even less welcoming. My room lacked basic amenities I expect from a Hilton‑branded property: no microwave, no refrigerator, and not even a privacy shade on the window. The bedspread was lumpy, with the filling bunched up inside, which made it uncomfortable and looked unkempt. Renovation noise started before 7:00 a.m., making it impossible to rest in the morning. The worst issue, however, was discovering what appeared to be a fecal fingerprint on the existing roll of toilet paper. That is an unacceptable lapse in cleanliness and quality control. Overall, this stay fell far below the standards I’ve come to expect from Hilton properties, and I hope management addresses these issues promptly. I work for a large global company, and hundreds of our employees travel to the Plano office each year. Based on my experience, I’ve already requested that this property be removed from our corporate travel portal’s recommended hotel list.

Helpful?
A
AshleyusUS
Verified booking
solo_traveller
Standard Room
Stayed in Apr 15, 2026

"Wouldn’t stay again for the pice I paid"

4.0

Location

Bedding was horrible complained about bedding was told there was nothing they could do. Also the shower head water pressure was super low almost a drizzle explained that to them as well was told sorry nothing they could do. Construction was going on during my stay so when I attempted to leave the property I was blocked in by crew.

Helpful?