The Clara Hotel Plano, Tapestry Collection by Hilton

Very clean and located near good food and shopping locations

No fridge in the room and public areas smell of room freshener was too strong.

Good location

Noisy

Check in was seamless. Our hotel room was very clean and inviting. With this being a boutique hotel, I expected our room to be quite small, however, it was very large and I was very impressed with the size of the living and dining space in the room. The hotel is undergoing rebranding and renovations but it was not loud or inconvenient. The restaurant was cozy but it was temporary because the larger restaurant will be opening next week along with a speakeasy. The hostess, Eden, was amazing. Very warm and friendly.

Our stay at the NYLO Dallas Plano Hotel was without question the worst hotel stay we have ever had. We booked a block of rooms for our son’s wedding. No one ever told us the hotel is under construction with major renovations. The property was recently purchased by a new owner and will be called The Clara Hotel. With the construction in the front desk/lobby area, amenities were extremely limited. There were few places we could congregate to visit with our out-of-town guests. They should have had the courtesy to tell us so we could have the option of staying at another hotel. That was the tip of the iceberg. In our room, the shade was broken. The chain the raises and lowers the shade was detached. I immediately informed the front desk of the issue, but it was never repaired during our 3-night stay. Others in our party had issues with burned out light bulbs that were not replaced, and blow dryers that would produce smoke and a burning odor. I talked with Omor, the hotel manager, about these issues. He told me the construction was mentioned on the hotel website, which was not. He said he would talk with the sales department and get back to me. He did not. The hotel’s lack of customer service is a blight on the Hilton brand. My personal recommendation: If you’re looking for a nice hotel to stay in Plano, avoid this one. There are many other hotels in the immediate area.

The location

This property is in the middle of construction. Was moved rooms due to no air conditioning. The second room also had issues with air conditioning. The modern look of these rooms is nice although when in the bathroom the light will light up entire room. The over all lights in the room is very dark. The lady who ran breakfast was the only positive experience we had. She was very positive and loved her job and was very apologetic for our experience.

Prior to the beginning of renovation, this was a good hotel. New owners? They have half-assed this renovation, rooms are dirty or splattered with paint droppings, missing window curtains, non-functioning TVs. If you pay more than $99 a night you’re getting robbed. There are a dozen much better, reasonable hotels, within a mile of this place.

Upon arrival, I expected a clean, loft style room with concrete walls and ambient lighting. Instead, I walked into a poorly maintained, unsanitary space that fell far below any reasonable standard. The room was in unacceptable condition - hair across the floor, crooked outlet covers, painted over concrete walls that looked careless, cheap vinyl flooring, and visibly dirty curtains. There was also a strong, unpleasant odor. The room numbers appeared to be printed on paper and taped outside the doors on some rooms, and the thermostat sign was loosely attached with double sided tape and already falling off, giving the entire property a neglected, makeshift appearance. The most alarming issue was the lack of basic sanitation. One of the “sealed” plastic cups had already been opened, and there were unidentified pills inside. That is not just unprofessional, it is unsafe and completely inexcusable. Because I arrived after midnight, I addressed everything the following morning through customer service. When I later spoke with the on site supervisor, Jennifer, her response was dismissive and unhelpful. Despite being informed of the situation beforehand, she asked if there was a problem, which showed either a lack of communication or disregard for the issue. When I requested a refund and explained I was not comfortable remaining at the property or moving rooms, she stated that I “shouldn’t have called customer service” and that matters are handled internally. That statement only highlighted the lack of accountability, as nothing had been handled appropriately up to that point. She processed the checkout without any apology or acknowledgment, simply stating that I was checked out. There was no effort to resolve the situation professionally or demonstrate any concern for the experience. This property is clearly not maintained to acceptable standards, and the level of customer service reflects that. I would strongly advise staying elsewhere.

I booked this hotel specifically because the listing stated it offered a shuttle to the business district. Unfortunately, the shuttle was unavailable due to ongoing renovations—something that was never disclosed at booking. That set the tone for the rest of the stay. The staff interactions throughout my visit were noticeably unfriendly, which made the experience feel even less welcoming. My room lacked basic amenities I expect from a Hilton‑branded property: no microwave, no refrigerator, and not even a privacy shade on the window. The bedspread was lumpy, with the filling bunched up inside, which made it uncomfortable and looked unkempt. Renovation noise started before 7:00 a.m., making it impossible to rest in the morning. The worst issue, however, was discovering what appeared to be a fecal fingerprint on the existing roll of toilet paper. That is an unacceptable lapse in cleanliness and quality control. Overall, this stay fell far below the standards I’ve come to expect from Hilton properties, and I hope management addresses these issues promptly. I work for a large global company, and hundreds of our employees travel to the Plano office each year. Based on my experience, I’ve already requested that this property be removed from our corporate travel portal’s recommended hotel list.

Location

Bedding was horrible complained about bedding was told there was nothing they could do. Also the shower head water pressure was super low almost a drizzle explained that to them as well was told sorry nothing they could do. Construction was going on during my stay so when I attempted to leave the property I was blocked in by crew.