The Clara Hotel Plano, Tapestry Collection by Hilton

Really liked the exterior and interior of the building. The area has a lot of restaurants and food options. Staff was very helpful and welcoming.

I did not have breakfast. The front desk staff was nice & helpful. The maintenance guy that came to my room to fix the tv, which was never fixed, said he was going to go “check a switch” & would come back. This was @ 9:00 pm & by 9:45 he still was not back. I called downstairs & told the front desk guy to cancel him coming back. Really frustrating & ridiculous! The tv guide on the tv does not match the channels. I found ABC on the on screen guide, clicked it but it was not ABC but the History Channel. None of the tv stations were correct. The guy who came to my room had no idea what the hell the issue was or how to fix it! Also, there was no thermostat on the wall—was completely gone. Only way to control a/c was on the unit itself & “auto” did not work. I had to turn it down to 61 to get the room cooled down. A very disappointing & frustrating stay! Will not ever do a NYLO property again.

had a horrible experience at the NYLO Plano. First the rooms are very dark. The bathroom lighting is very poor. The hotel was working on two rooms across from my room. The first day I was there I was trying to take conference calls but had to deal with sawing and drilling all types of noises so I had to move to a local restaurant. When I came back to my room i was getting ready and the room filled with sewer gas. It was in the hallways. I went to the front desk and the man working just said okay. Not let’s check things out let’s move you nadda. The next day I returned to my room and the hallway was filled with construction materials. I physically had to step over lumber to other products that were blocking my door which was a huge tripping risk. The hotel should have blocked out the rooms around this construction.every time I shred my concerns with the front desk they wouldn’t me like I was the issue.

Modern hotel. It was clean and very relaxing. Didn't get to try the amenities but overall happy with my stay

In our room, the blinds couldn’t roll up, so we were either stuck in pitch blackness or had to rig it to sit diagonal in the window to allow some light in. The color was almost out on the tv making it impossible to see. The bathroom door is one of those sliding barnyard doors and it wouldn’t close all the way, so if you were laying on the bed, you could see whoever was using the bathroom in all their glory. The shower itself has a half dome that you can see the outline of whoever is taking a shower if the light is on in the bathroom. They tell you that you need a parking decal to park there, but fail to tell you that you have to pay to park for every day that you are there. The concession area was not stocked for the three days that I stayed there, so if I needed medicine or snacks late at night, I was out of luck. The pool was closed during our stay for unknown reasons. Would not recommend.

Rooms are cute. But the little ac unit was not cutting it. We were warm most of the time. Service was friendly. It’s definitely good for couples.

The staff checked in each day via text messaging and actually interacted with text, not just a generic message. Hotel is so cute, I loved the decor. My room smelled subtly of essential oil (sandalwood?), great touch. Parking was easy and plentiful. So much shopping and eating options in the area. This was perfect for me in my down time. I highly recommend this hotel!

Food was fresh and really tasty. Everyone was super helpful and the beds were comfortable. The hotel was clean and all the staff were very accommodating.

Floor was broken