Extended Stay America Suites - Oakland - Emeryville

I would not recommend staying at this hotel. While I've stayed in many places and conditions, never have I been in a hotel with so many continuous issues, such that my partner and I actually decided to leave and cut our losses to not get our money back. Though I checked upon arrival for bedbugs and found none, throughout the rest of our stay we kept noticing ants, earwigs, and even a cockroach on the second day. These bugs were not only crawling the walls, but were on the floor in the bathroom, crawling out of drains, and even a couple were in the bed (which we saw when we woke up). Additionally, the hotel lobby had a very strong gross smell that was immediately tangible upon walking it, which I would describe as smelling like human fesces and cigarette smoke. The smell does not get better in the elevator nor in the hallways, but did subside in our room (though reading through the reviews, this is not the case for all rooms). Though the deal is tempting, DO NOT BOOK A ROOM at this hotel, and if you decide to against your better judgement (it is a great price for the area), you should make sure to reserve your stay through the hotel itself, so you have a chance at a refund. Expedia will not reimburse you.

First room they put me in 122 Sticky floor and cockroaches within 5 minutes killed 2. moved to 117 Floor was filthy door lock wouldn't lock Toilet wouldn't flash Room was in ill repair and smelled like mold The floor was buckled look like water damage probably where the mold smell came from. TV remote was wrong so it wouldn't work right took 15 minutes to finally get it to a channel. Complain to front desk nothing they could do seems they still charge me full rate took a $100 deposit which I have to wait to get back And the add insult to injury my car was broken into broke 2 widows and stole my tools. There's nothing like stepping in the shower in the morning and looking at your black outline coming from your wet feet knowing that the floor was that dirty.

It’s infested with roaChs and I want a refund

Just fine hotel room. Bathrooms are recently updated, bed was fine if you like a firm mattress. Pillows were flat. Stove didn’t work and kitchen was only supplied with dishes on request. The one pot we asked for was in very poor condition, and then the stove didn’t work anyway. Breakfast is a myth. Coffee, tea, cocoa we’re available, and packages oatmeal and muffins. All highly processed junk food and not much of it. It did what we needed it to do but I probably wouldn’t stay there again.

This room had none of the promised comforts. The hallways had crumbs and trash littering it.When we entered the room there were crumbs all over the floor. Roaches were running around scooping up bits. There was no microwave or bathtub plug. The pillows were flat and hard and the bed dipped in the middle. Breakfast was a stale muffin.

it was cool for a night or two stinks tho

This place is infested with cockroaches.. in the bed, bathroom everywhere! I’ll never stay here again!

i held ESA to a certain standard , during my stay i saw roaches && i thought i would never. it’s very disgusting && distasteful

The room appears to have had people occupying it. Both beds had the pillows all displaced and you can see both beds had depression of a person or persons laying on the bed. The tv was on. We asked for another room. The new room was dirty under the beds including all corners as if no one cleans the corners. Inside the kitchen cabinets were not wiped having dist, and food crumbs. There were 4 dead roaches in these cabinets I couldn't find any live ones so that was a plus. There was a live roach on the hallway wall. The elevator floor was dirty. Basically this place newds a deep cleaning in this room and mostly anywhere i looked. I do not recommend this Hotel. The help was very nice and perfessional.

JUST GREAT