Extended Stay America Suites - Oakland - Emeryville

I had a frustrating experience during my recent stay at a hotel. Firstly, the hotel staff was unable to accommodate my request to add my wife's name for check-in, even though she was arriving before me. I found this to be quite inconvenient, and the staff seemed unhelpful and untrained in providing good hospitality service. Furthermore, the hot water system was unreliable, and I had to deal with fluctuating water temperatures during my stay. Lastly, I was disappointed to find no dishes in the kitchen. This made preparing and enjoying meals in my room challenging, an inconvenience I did not expect.

Staff were good; we had bug in 2 rooms, blood stained matresses in 2 rooms Had to check out

Room was filthy and I killed several cockroaches while I was there. Floor was sticky and furniture looked like it was all found on the street.

I stayed only one night. I barely got any sleep at all! There was a family with kids next door making ruckus all night: shouting, banging on the wall, jumping, etc. Also, there was someone staying across the hall with a dog that yapped occasionally during the night. The check-in person was cold. The check-out person was nice. I did appreciate coffee and muffins.

Two rooms Bed Bugs. The third room I seen one the morning I checked out.

Save your money. Don't stay here. I've stayed in my fair share of dirty hotels and can manage for the most part but when you see cockroaches, that's where I draw the line. When I first got to the floor my room was on, it already smelled of smoke even though I requested a non-smoking room. When I went into the bathroom, the sink and bathrooms had hairs in it as if it was never cleaned. Right when I was going to take a shower, I saw something on the wall and thought it was just a moth, but turns out to be a large cockroach. I immediately packed up my stuff and went downstairs to check out. I think this hotel is short staffed. When I checked in, Lydia at the front desk was on the phone but pretty sure it was a personal call, as I waited a couple moments and watched her hang up on the person. I was still polite and patient. When I went downstairs to tell her of my issue, she was cordial and did my refund as requested. However, it wasn't the full amount that I had paid and I asked to speak to a manager but she told me there was no manager and to call back the next day to figure it out. It wasn't until I pushed back a bit where she called some support number but ended up telling me the same thing and I had to call another number to solve my issue and get my full refund. Management - this roach issue looks like it's been going on for awhile. Don't respond to reviews and say you're addressing it when it's STILL occurring.

After stay at this hotel ,I have a terrible headache. While I ordered online it's showed an irror, so used another card to pay. After that I had 3 payments for one night. Now I call to hotel and bank to resolve this problem, it takes hours of my time. Also ,I asked an invoice at front desk ,they denied and said that they don't give any invoices. Terrible service.

Everything was okay,the only thing i was double charged onnthe security deposit of $100!!

The room desperately needed a good cleaning. It was obvious the carpet hadn't been vacuumed well, the bathroom floor was sticky, splotches of something dark (food?) were on the wall, headboard, wall decor, furniture. The bed had a deep indentation on one side as well. Avoid this place.

This was one of the worst places i stayed at. The the property way dirty. They was pooping underwear in the parking lot. The room had toothpaste all over the bathroom door, and the wall and counter. Then we turned on the lights and there was chocolate or poop on the lights cover. They was food on the kitchen counter and walls. We only were going to sleep for a couple of hours and grabbed the breakfast that they said they had when i called the hotel. So we left to go to the fireworks show. Then we gotroom back to the room at 2 am and the above us was so noisy that we couldn't sleep. Then we get up at 7 am. They is not coffee in room or lobby they was no breakfast stuff. I will never be coming back.