Hampton Inn & Suites Opelika-I-85 Auburn Area

Sink faucet loose. TV had very little to offer. Controls difficult to navigate. Only one chair in room. (Desk chair)

Room was very clean, quiet, very comfortable. Lady at front desk was very kind and seeet. Will be back!

I am writing this review on behalf of my husband, who is a disabled veteran. He traveled to Opelika to visit a friend in hospice care. His flight was very late and he was exhausted upon arrival. He had attempted to call the hotel numerous times, but no one would answer the phone. The front desk proceeded to tell him his reservation was canceled, as he had not shown up on time and had “not called them”. They found him a room. He called to let me know he was safe, but forgot to tell me his room number. Later, when I tried to call him, the front desk refused to put my call through, or to leave him a message for me. I explained that he was disabled and having some issues with his phone, could they do a wellness check? They refused. Later, he did give me his room number and confirmed his cell phone was not working properly. I tried calling him through the hotel number NUMEROUS TIMES, to no avail. NO ONE EVER answered the phone again, the entire time he stayed there. He even went down stairs to talk to the desk attendant and NO ONE was at the desk. What kind of security is this for the hotel? Anyone could have walked in or out and done anything they wanted. By the third day, he found an attendant and told them he was having phone issues and if I called, could they please put the call through? They assured him, they would. He also requested a wake up call for the next morning. Neither of these ever happened. I called and let the phone ring 20 times, at various times; no one ever answered. No wake up call. Does no one work at the front desk in this place? I have never seen or heard of a hotel front desk with no attendant. And we are well traveled! We have also been Hilton Honors members for over 20 years. This is not safe! My husband made it home safely, only to be charged an extra $125 pet fee by this hotel. He has called numerous times to have this fee refunded. He definitely was not traveling with a pet! Neither he, nor the Hilton complaint people can get anyone at this hotel to answer the phone, again! Now, one of the hotel managers has called our home and claimed she remembers my husband and was the one who checked him in (really? Weeks later you remember him?) and the TWO DOGS he checked in with!!! He assured her he does not own two dogs, and she is mistaken. He was flying, renting a car, and visiting a dying friend; he most assuredly DID NOT BRING A DOG!!! She doubled down and told him she had it on video!!! This is all so ridiculous and exasperating!!! I am furious with the way this hotel has treated my husband! He is an excellent customer who always treats hotel staff with the utmost kindness and respect. We are waiting for them to send this supposed video to our email - I can’t wait to see who the person is that they “remember” him to be! To be continued…..

Good stay. Only complaint was there was not an icebucket in my room. Staff could not locate one, so had to use small coffee cups to haul ice to my room. Not good.

We stayed at this hotel because of a bad storm. The air conditioning wasn’t working at all (room 331) and my daughters were sweating. We had to check out early because it was way too hot. They could give me another room since they were really booked. And manager DID NOT APOLOGIZE OR WANT TO GIVE ME A REFUND.

It was quiet....and the hallways smelled VERY fresh and clean.

Had some trouble with my key card...I'd have to scan it at least 3 times before it would let me in.

nice hotel and nice people, golf coarse was great.

There were no body wash dispensers in the shower. You had to bring a bar of soap from the shink