Nita Lake Lodge

all good

key card problems, several times!

This is not a 4 star hotel. A 4 star hotel has services. Nita Lake Lodge has virtually no services and is badly in need of painting in the rooms, elevator, and public areas. This property looks beautiful from the exterior, but inside it is a different story. I can't imagine how it received a Michelin recommendation. The experience was more like staying in a glorified Motel 6. In February 2026, I booked 2 suites -a one bedroom suite and a 2 bedroom suite. We paid $14k and change. When I arrived, I found: - There is no room service - I was told to order from the restaurant and pick up my own food to bring it upstairs. That was the first red flag. -There is no mini bar -- not a scrap of food in the room to eat. -There is no bottled water in the room -- there are eco laws in Whistler that prohibit plastic bottles, but not glass bottles -- nothing in the room but tap water. -There is no laundry service -- I was told I could go to the garage to wash and dry my own clothes! - The elevator areas were extremely beat up and looked like they haven't been maintained in a decade. - Our room had chipped and peeling paint throughout on the dark wood trim. - There is no dresser in the room or anywhere to put clothes other than 3 very small drawers in a closet and a few cubbies in the wall. - We had to to call maintenance twice to fix the toilet that had a flushing problem. After writing a detailed letter of complaint to the owner of the hotel, I was immediately contacted by senior staff. In a short meeting, I was offered free breakfasts for the duration of the stay and a $200 discount at the restaurant for each of our two rooms. Well, OK. My complaint wasn't really about the money --I would have been fine if the hotel had been as advertised. But for $14,000, this seemed like a gratuitous gesture that made little difference. Unfortunately, it seemed like there was little motivation to improve the hotel -- it was packed when we were there, and the staff told me that the problem was that it was advertised as a 4-star hotel. Agreed -- BIG problem, Very misleading. Bottom line: do not stay here if you expect any services or a sense of luxury. This hotel is a very expensive roof over your head and nothing more.

The rooms are so nice and cozy. Staff was extremely warm

Extremely comfortable and lovely, friendly staff. Fantastic breakfasts. Great hot tub.

Would have loved for gym to have been open. A bit of a walk to gondala but excellent shuttle service. Fridge was so cold all our food froze! But very useful to have a kettle, sink etc

Beautiful & well kept property.

No coffee in the lobby. Strange closing patio door. The hot tub needs stronger jets. All small points but, it is very expensive.

Wonderful experience! The hotel, the staff, and the food are amazing. I can’t wait to come back.