Extended Stay America Select Suites - Austin - Round Rock - North

No one was available to provide extra covers, the phone didn't work, the ac didn't get cold enough

Roaches everywhere! Then they changed my room but forgot the next day.

Overall it was an okay place. We left after night one due to mold being found on the sheets. Staff was very understanding about the issue and wanted to make it right but we just didn’t feel Comfortable staying there another night.

Upon arrival, after driving all night, we were late for check in. But there was a sign that said "for late check in, please dial 0!" The young lady that came downstairs was extremely RUDE, rolling her eyes. When she liftes the gate, our room keys were sitting out. We asked are these ours?" She snatched them and said no. She said with late check ins, they usually cancel the room...i said if thats the case, why have a sign there that says call 0 for "late check-in" and it not be specific about what is considered "late check-in?" We had 3 rooms booked. She checked in 2 parties ( and gave us the same room numbers that were in the keys that she snatched!!!) 1 party arrived 8 minutes after the other 2 parties and we let her know that he was 8 minutes away! After getting in our rooms, that had no CLEAN TOWELS, the pthwr party arrived. Only to find out that aftwr checking us in, she canceled his room that was paid for and had insurance on! Leaving them with no room at 4 a.m after traveling 8 hours! Totally unprofessional, and rude!!! We booked 2 nights, left Saturday morning...TO COME BACK TO NO BED MADE, DIRTY TOWELS AND another party of ours booked a room ONLY TO GET IN IT, WITH HIS CHILDREN TO A VERYYYYY NASTY ROOM!! WAS NOT CLEANED AT ALL, STUFF ON THE COUNTER, BEDS NOT MADE, SHEETS HAD STUFF ON THEM AND ITS 12 A.M THE SAME GIRL CAME DOWN WITH HER NASTY ATTITUDE AND SHOVED SOME KEYS IN HIS HAND FOR A NEW ROOM AND BASICALLY THREW SOME TOWELS IN OUR HAND!! YOU GET WHAT U PAY FOR.

I am quite comfortable with all of the staff; and it is one of the quietest venues in the evening for resting. My son resides in an older, conservative neighborhood within 20 minutes walking; and the Round Rock pathways and sidewalks are genuinely pretty. We have two adult granddaughters with international travel experience who convey that the city of Round Rock is pretty with relaxing features. Extended Stay America is my choice all over the USA. Thank you. The Gwendolyn Family.

The first room had one cockroach but service was very generous and transferred me into a much better room on the second floor. I also loved the property being right next to the train tracks so you could see all trains going by right outside the window.

My stay was good. Hotel was easy to find. The room was clean. The only issue I had was that the TV did not work. I was too tired to care and did not ask for assistance.

Visiting family and needed inexpensive and close by.

Bugs in the room broken items

Good