Extended Stay America Select Suites - Austin - Round Rock - North

Booked a queen bedroom for 2 nights. Upon arrival I was given a room that was still occupied by another guest, when I was then switched to a second room it was found to also be occupied by another guest as well.

The front clerk was nice. The place itself was old, dirty and had roaches. I woke up at 3am with something black crawling on me under the covers. Pulled the bedding back to see a black thing running. Swiped it off the bed but didn't get back to sleep after that. There was a big roach crawli g up the shower

It as extremely filthy inside and out. The rooms were dirty, bathrooms falling apart and dirty..The lobby was extremely gross. I will never go here again.

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Very nasty. Roaches everywhere- very ghetto!!

Place smelled like pet urine. Changed rooms and same problem. They refused to find a clean smelling room and asked me to check out. So I left early.

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Worst experience ever! I booked a week, checked in, confirmed payment. Then advised elevator not working. Once at rm, door already open, does not close without force, reaked of smoke, deadbolt didn't lock. Informed employee of situation, they sd they will inform maintenance before they leave (7pm currently). 2nd employee steps in and offers another rm. I accept, deadbolt works but also stinks. I told myself its just 1 night although i booked a whole wk. I began to look for another place. After 30mn i could not tolerate the smell. Called the office and asked what are the procedures to cancel my booking since i was ready to leave and never have had to do this before. They advised i could cancel and be refunded. They had already charged my card for the whole week. This is also a 1st since all places i have stayed never charge my card until check out. I was ready to go, so i checked out, they informed me of my credit, i asked for a receipt, reviewed n noticed $60 was missing. They still charged me for the whole night after only spending less then half hr in a rm and another half hour trying to check in after the 1st rm issues. And after speaking with them about this situation and confirming they would fully refund. Only to say the system automatically does it based on time of check in. At this point i was ready to go. NEVER AGAIN...AVOID AT ALL COSTS. I was able to find a last min abnb for about $45 more a week d the place smelled brand new and fully furnished luxury apt nearby.

Was clean enough had small kitchenette. Smal fridge cupboard space. Shower no tub but this was a solo room one bed. Other rooms may have tub and shower.

I had a disappointing stay at this hotel. The room were dirty and clearly not well-maintained. To make matters worse, there was no elevator to the third floor, which made carrying luggage up the stairs a hassle. On top of that, the hotel offered zero amenities — no breakfast, no gym, not even basic toiletries. I wouldn’t recommend staying here unless you have no other option.