Extended Stay America Suites - Albuquerque - Rio Rancho

Noisy overnight

Absolutely nothing!

It was dirty, not friendly staff, roaches, they used electric tape to hold together counter piece. Black oil stains on carpet, stirring coffee sticks on hallways front entrance dirty with splash of black substance! Just plain horrible! Complimentary breakfast was bad! We will Never stay here again! False rating on your website! It should be a 1 start hotel! My nephew and his family had issues as well, reaches in his room! I wish I would’ve taken more pictures but we got out of there fast and only stayed there to sleep and shower!

The place wasn't very clean

Advertise muffins and pastries bit it was a granola bar only. Also ran out of coffee long before 930.

The bed was comfy. The employees were accommodating by getting requests for kitchen items quickly.

Trash was not emptied. We had to request kitchen items. No grab and go breakfast available. The front desk clerk was not dressed appropriately, you need to wear a bra or cover up your tshirt. They were utilizing iPads and not the computer system making the check in process very slow.

Price and location

Rolling bed, bath sink didn't drain

The staff was friendly and helpful. These seemed understaffed so it was hard to locate them.

My first room smelled strongly of smoke even though it was a non-smoking room. I asked to me moved, and that room also smelled strongly of cigarette smoke and pet urine.

I have a service animal, so I appreciated there being grass and a dog area.

The only complaint I have is the bed. Very stiff/firm, woke up the second morning and my whole body hurt.