Best Western Plus Olive Branch Hotel & Suites

Coming from Tulsa on my way to Atlanta, stopped in Memphis for awesome blackened catfish at Soul Fish Midtown. Memphis is fun, so glad it's nearby. After arriving I enjoyed bicycling around Olive Branch community park neighborhood, nice town. Room was larger than I'm use to and very clean, fresh and comfortable. Watched Blue Bloods that night. Breakfast was varied and fresh, ate there and Shanell was up for a lovely conversation. Sandra at front desk was also friendly and helpful. I didn't use the weight room since I bicycled but I do appreciate a hotel that has one. Good price for wonderful facility. I could hear the highway a little when TV was off but not bad, slept great.

It started out bad and did not improve, no one at the front desk to check in. Finally a maintenance person came by and went into the office to get someone-after a 10 minute wait. When she came out there was no apology for keeping me waiting(and she was constantly looking at her phone on the counter). I requested a handicap accessible room only to get to the room and find the door not totally closed and the room looked it had started to be cleaned --sheets were in pile on the floor. I walked slowly back to the desk only to be joined by the gentleman who had checked in right after me that had also been given a dirty room. She waited on him first and then me. I ended up on the second floor room at the end of the hallway that was not very clean--blue sequins on the carpeting and the bathroom floor you see footprints on the floor and hair in the shower. I was tired after a full day of driving and stayed in the room. There was never an apology for the inconvenience and even when I mentioned it when I was checking out the woman just shrugged.--never again

I would argue. The hotel was very nice very good very clean and the interior is very welcoming. The rooms are very nice and well-maintained. I’m gonna takeoff only one star though only because they gave me a bedsheet that had a stain on it which turned me off they could’ve cleaned the linen a little bit better, but I was pretty impressed with the hotel and facilities. I’ll let you know when I hit the next best western in New Albany. Stay tuned.

The property was great the checkin reservation was terrible on Expedia's behalf unsuccessful checkin due to virtual card incorrect from card used to make reservation. The room had to be cancelled and rebooked at the counter

Very nice place to stay! Very! Very! Nice Staff!

Clean enough. Wasn’t the cleanest best western I’ve stayed at, but was good enough for one quick night stay.

The receptionist was friendly and polite, but unfortunately, my stay at this hotel was unpleasant. An overwhelming chemical odor permeated the entire property, making me feel nauseous and concerned about air quality. Additionally, I noticed suspicious activity that made me feel unsafe. Despite its modern exterior, the room's worn interior gave me doubts about cleanliness and maintenance standards. Ultimately, I decided to leave and book a different hotel due to these issues impacting my comfort and security. I would not recommend staying here.

We only travel with best western little did we know this hotel was in such disgusting shape. Trash all over the floor water on floor leaking from somewhere , cracked bathroom sink filthy everything from the vomit on the couch to the bed that was slept in to the coffee table sideways in the middle of the room to the sticky slimy red something on microwave cabinet . Tv was broken toilet only flushed when it wanted to. There was people in lobby all nite blocking entrance to go in n out literally standing around smoking . The desk girl was friendly but it was such a run down dirty smelly hotel , I informed the manager and he made every excuse in the book to pass it off to maintenance issues being addressed first before rooms get cleaned . They fixed our tv two hours later n stated if it works we’re not moving you to another then the husband of the girl running the front desk stared I wouldn’t move other rooms are worse. I can’t express enough how gross it all really was . I feel that this hotel needs to have coorporate come down and see what’s running this hotel and what’s really going on at nite . Let’s just say a lot of foot traffic coming in that lobby at nite is not customers.

For the price I really expected better. When I arrived and checked in and received my key. I went to the room. Once I entered the room and had a loud smoke smell which I booked a non-smoking room. I booked a non-smoking room because I’m allergic to smoke . So yes I had to take medicine because of the smoke smell. I went back up to the front to explain the situation and the employee only said they were sorry and said they had no one to clean the room but if I wanted them to come in they would dust. Later that night police and ambulance arrived because a guy gave a kid a edible gummie and he had a bad reaction I guess . So that went on for awhile. The next day I went up front to explain the situation about the room and I wasn’t satisfied and the employee which was a lady just brushed it off and didn’t say anything. I also asked if they had another kitchenettes suite and she said they only had the one I was in. Which might I had was located at the end of the hall where they do laundry and mens and ladies restrooms so during the day while trying to rest all you here is a toilet bowl flushing. They could’ve stated that about the room someone books it in the description. The staff wasn’t helpful or friendly at all. Every time I went to the front desk for something I had to wait because they were outside smoking not paying attention. Really I should’ve been refunded because the stay was not pleasant at all. It looks new but the furniture was old in the room.

Nice property, good breakfast