Best Western Plus Olive Branch Hotel & Suites

The hotel smelled like smoke. The bed was comfortable. The shower didn’t work so we had to let the bath water run and wash ourselves that way. I always look at ratings before I purchase & I wouldn’t have rated it the way others have. Definitely could use some improvements

Some of the amenities in the room were in sad shape. The bed frame had stains and heavy wear; the mini fridge and microwave were damaged but operating well. I think overall worth the price, but it could be better.

This hotel is okay but could have been better. It was clean but They did not listen to are request of lowest floor. She was going to give us the 3rd floor but when I said I was scared of elevators the second floor magically opened. They had no quarters for the laundry machine that only took quarters! There were also no pool towels. But it is close to Walmart, a gas staion and 2 restaurant. It's fine but not great

This hotel is in poor repair. I paid for a suite with a kitchen. Yes, it had a huge refrigerator, a stovetop and microwave, however, no utensils, dishes or even any paper towels. Beds were nice, but I needed a step stool to get in bed (I'm 5' 5", so I am not too small.) Bathroom floor was filthy at the ground level - does anyone even check this stuff? Breakfast area was ok, with ok choices - and a weird coffee machine. I do not recommend this one. Stay someplace else. The night desk clerk was very sweet and kind.

Couldn’t ask for anything else, everything and everyone was perfect. I’ve never stayed at a property that felt like home. The housekeeping staff was like family, they made me feel more than welcome. Couldn’t have chosen a better place to stay.

Staff was great from check in til checkout

My room wasn’t clean for two days and I was later told that I had to request because of the holiday for the room to be clean. Never heard of such and then after the fact you then taking my money, and tell me all the day that I was being checked out.

Room was dirty, chairs had visible stains. Front desk was helpful to get me in a different room.

The rooms and hallways smell like cigarette smoke and chlorine. Your pool is outside. Your ice machine has mold on the grate. There’s a big pile of dirt behind the trash in the laundry room. The hand soap dispenser does not work in the public restrooms. My reservation was for. 4 people, I only had enough towels for 2. I went downstairs to get more towels and received towels with poop stains. There was dogfood in the floor of my room. The full length mirror/closet door was dragging the floor. Finally, my fridge didn’t get cold.

We needed a place to stop on our road trip and this looked perfect for us. First, Donna on reception very friendly and represented the business in a very positive light. A credit to Best Western. The hotel isn’t brand new but you know what, it is clean and perfectly functional.