Extended Stay America Suites - Charleston - Mt Pleasant

Breakfast is not good, there is no many options, that is the only drawback. They mentioned breakfast but just a snacks in tea time,

BreakFast

The location was great.

We had a late check-in on Friday night. I had called to let them know we would be arriving around 12:30am. The lady on the phone said as long as we arrive before 1:15 am, it will be fine. We arrived at 12:50am. Everything was locked up and there was no one in the front lobby. I used the phone to call and the gentleman on the other line was very kind and helpful. After I gave him our confirmation number, he said someone will be right there to let us in and check us in. We were waiting in the lobby (a guest let us in) and a young man came from the stairway and threw the gate for the front desk up and did not greet us at all. We could tell he was not happy that he had to check us in. We stood there for a good 5 or so minutes before he finally said something to us....he asked for our IDs. For some reason my name wasn't on the reservation. Instead of my name it said "NULL". I told him that is our reservation and he said it was for "the Nulls". I told him it's not and I don't know why my name or any name for that matter wasn't on the reservation. After an 8 hour drive, I wanted to cry. We were very patient with him. If someone works in the hospitality business, they should learn to be hospitable. Every other staff member we encountered was very nice, however, we will not stay there again.

The staff was helpful and friendly. Room clean.

The mattress needs replacing in room. Very uncomfortable.

Good place

Everything was fine

Booking.com over booked the hotel so when I got there they had 0 rooms available, booking.com took my money and I want it back.

Location

Our AC didn’t work and they didn’t do anything to fix it .. way too uncomfortable in the room. My husband banged on the AC in the middle of the night and it finally came on. Had very little sleep… also I was expecting more for the free breakfast than a pack or grits or oatmeal and some hot water … they didn’t even have juice or milk… very cheap place not worth the money

Picture shows kitchen ,I assume there was a Coffee Pot in room it did have microwave + no plates no cups ,no disposable silverware at Least!!