Holiday Inn Express Hotel & Suites Sylacauga by IHG

The telephone system has been out for 2 YEARS (Re: Desk Clerk). No telephone service even to the front desk. Was told to use my cellphone -- then there was a wrangle getting the front desk number as it was not listed anywhere on hotel room info.

First outside appearance was distracting due to the huge pothole upon entering. At first glance, it smelled very nice and clean. It looked clean in the lobby, but when I got to my first room… It reeked of mildew/mold! Went to the front desk to tell the clerk that my room smelled like mildew and she’s not in her head “yes“. I asked her if she had any spray and she said she would look for some! And then she came back and said she didn’t have any spray. So we assume we could go ahead and do our best to get the smell out of the room and proceeded to get some rest and throughout the night was absolutely unable to sleep due to the overwhelming smell. That seems to get worse! Exhausted all of our options until finally went to the front desk and spoke to the overnight person after getting physically sickwho gladly switched our room. Just to find out that the TV didn’t work in that room nor the phone! There was no cord to the phone at all, and it was overwhelmingly exhausting! For the money that they ask per night, the service was not up to par compared to other Holiday Inn express stays that we’ve had. The breakfast was mediocre at best not heated . The best thing about this hotel in my opinion was the pool and the pool area… It was clean. The pool was beautiful and clean. The room was spacious and that gave reprieve from the horrible stay that we experienced! Manager tried to accommodate and was really nice howeverI’m just not used to getting this kind of service at all.

Good stay overall. Staff were very friendly and attentive. The room was quiet, clean, and comfortable. The breakfast included hot options which was very nice. My only complaint was the smell in the hallway, it was very unpleasant to exit the room. I believe it was due to other guests activities during the days I was there. Hopefully it isn’t like this all the time. Will stay here again on my next trip to Sylacauga.

Room was not very clean and you tell it’s an older hotel. Only 2 mismatched towels in the bathroom. People hanging out and smoking in the entrance. Would not stay here again.

Pool has been out of order since at least March. They state they are waiting on a pump to be replaced.

Very old and stinky. Had to change rooms at 1 am due to smoke alarm going off VERY LOUD and the front desk couldn’t get the maintenance man to respond to come fix it. The pool was out of order and the WiFi did not work. I will NOT be back!

Clean

All of the convenience items were out of order, Guest laundry, pool etc

Hotel needs to be renovated. It needs better tvs and outside needs to be updated.

Staff were wonderful. Breakfast was great. Property is dated and maintenance is poor. Overall cleanliness was fair. Unfortunately we had an ant farm in our bathroom but the staff promptly addressed it.