Holiday Inn Express & Suites East Wichita I-35 Andover by IHG

Meet expectations

Awful, I wouldn’t stay here ever again! Our family was so exhausted from our 14 hour drive we stayed but wouldn’t ever go back or recommend for anyone with a family!

This is the oldest and least well maintained Holiday Inn Express I have ever stayed in. Bathtub was the dirtiest I have ever seen. Rust everywhere. Breakfast server did a great job.

When arriving found out pool was closed for maintenance. Gave us key card for room it wasn’t ready hadn’t even been cleaned. Bed unmade dirty. Went to front desk to get another room took lady couple tries to find a clean room for us. Seems they had a water leak etc fans blowing in hallway and water leaking in bucket from ceiling. Rust in bathtub and spot broken to take bath. Not impressed

We left the hotel immediately after going into the room. Our room was on the 3rd floor. When the elevator reached the 3rd floor, it shook and made an awful noise for at least 3 minutes before the door opened. The hall was extremely hot. Once we got inside the room, we tried to call the front desk to inquire about the elevator. The phone beside the bed did not work. We located a second phone on a table. When calling the front desk we received a busy signal. We called the number to the hotel from our cell phone and received a message that the number we were calling was disconnected or no longer in service. We got back on the terrible elevator and went back to the front desk and turned in the key card and notified the staff member we were uncomfortable and did not want to stay. She said ok and was not concerned about why we did not want to stay. I asked if I would be refunded and was told yes and that our card had not been charged. I now see my card was charged and want a full refund immediately.

Bathroom door didn't close, room door didn't automatically latch when door swung closed (had to push or pull to latch and lock) only 14 channels and no news, elevator out of service, leak in ceiling by elevator, staff on break at front counter in morning and no one to great you when you walk in. It was clean.

We paid for a king….we got a queen bed. When asked about it. They said they upgraded our room. So we got a sofa? We wanted a king size bed! This Hoilday Inn was not at the level of others.

This place was a dump. Holes in the ceiling with leaking pipes. Smelled like mold. No one at the front desk unless you yelled for them. The pool had obviously been out of order for quite some time. I definitely wouldn't stay here again.

I have stayed here many times over the years and shall continue to do so.

We booked a 2 queen bed suite and checked in just a little after 3:00. We ere told that there are no 2 queen bed rooms left and only a king bed with a roll out cot for our family due to being short staffed on housekeeping. Their only elevator and pool was out of order, the TV in our room didn’t work and the bathroom wasn’t cleaned very well. The rest of room appeared to be clean though. We were offered a discount for not having the room we booked available, but we didn’t end up getting a discount once we paid. The front desk attendant said it was taxes and incidentals but when I got the receipt the base price was not the discount we were told.