Holiday Inn Express & Suites East Wichita I-35 Andover by IHG

We have been coming to this hotel for the last 8 years mostly for convenience. At first it was great. Through the years, it has declined. Needs major maintenance. Rooms need paint, shower faucets, tubs with rust, tile floors with cracks (not good for bare feet). Staff short handed. Rare to find someone at the front desk. Back door should be locked for security but left open because it doesn't fit the door jam so it's hard to open and close. The grounds are mostly weeds and the pond next to the property is full of trash. On the good side, breakfast . Staff keeps it well stocked and all the eating area clean.

We didn’t expect much but won’t be staying again. Breakfast was good. Desperately needs updates. The toilets are so low. Beds were horrible but the pillows were ok. My husband did enjoy the chase and the desk was easy to work from. Front desk lady was nice but not from the area so getting information was difficult. Pool was closed and that absolutely infuriates me when it isn’t noted on the booking sites. Shower had hardly any pressure and the room was quite dirty.

Well they didn’t let me stay. They said I never had a reservation even though had clearly made a reservation, showed them the confirmation. Just said sorry.

Breakfast was nice and clean, check in was easy. The doors to the outside didn’t close all the way which was concerning for safety, all of the door frames were chipped with paint, ceiling tiles were open, pool has been closed for months due to maintenance, definitely needs some cleaning up.

The hotel is run down. No way close to holiday inn standards. The pool was closed for maintenance. The room had brown rust in the tub. The bathroom door was falling apart on the bottom. Hole in the ceiling by light. The grout in the bathroom was dirty.

Their staff are always responsive and helpful. I sooo appreciate that.

Their pool was under maintenance and their parking lot was pretty full.

Location, convenience with pets.

Cleanliness, bathrooms needed serious cleaning. Tubs rusted, countertops dirty, floor dirty.

Stopped on our way through. First room we got the ac unit didn’t work. They moved us to another room and one set of outlets by the bed didn’t work. Definitely could use some improvements as there were some things that were dated or damaged. Was fine for one night. Not what I’ve experienced at other holiday inns

There was no air in the room and was told that we couldn’t move rooms since we had already walked into the room.