Holiday Inn Express & Suites Tulsa S Broken Arrow Hwy 51 by IHG

Everything was nice as usual for HIExp hotels. We expect clean, friendly, service-industry attitudes from staff, prompt attention to requests and information and/or rules of the specific area. This HIEx delivered in all of those. All of the reviews online were positive, helpful, and correct! Beds were clean and comfy; bathrooms, too, with larger than standard bathtub, good shower water pressure and room enough to turn around. We like to unpack toiletries and the sink provided room on each side for all our bottles & jars & cans. I always appreciate a fan in the bathroom to reduce steam and smells and noises in the corridors beyond the easily secured door. I remembered toothpaste and mouthwash but not a toothbrush, staff asked no questions, just handed me a wrapped new brush, and offered the un-needed paste and mouthwash at the same time. We did not like that the TV remote was not wrapped in a note letting us know it had been sanitized for our protection as most hotels since Covid have been doing. Also, I am usually very Tech-savvy, but the instructions on how to use the smart television were vague and it took a few minutes to figure that out. Sure, I could call the front desk, but as a man, I refuse to ask directions! As with all hotels serving an included breakfast I wish I could still get something to eat until 10 or later, we retire late and rise just as it closes. Lastly, we were charged twice, once as booked, once on check-in. Watch out, will wait a few days for refund.

Hotel was clean and had an amazing coffee brewing station 24/7. Good amenities except WiFi was not working which I needed for work that week. One and only Computer at the computer office area was also down for quite a while before we arrived according to general manager. Never seems to have gotten fixed before we left after 6 days/nights stay. Laundry room and gym were used. They had a nice golf putting area outside but we didn’t use it. Convenient breakfast items for guests but no allergy friendly items. They had nut milk if no nut allergy. Too much chemical spraying through the building and hallways. My allergies went crazy. We asked for no housecleaning but just fresh towels, bedding and toiletries. I had to track down Kleenex though bcz the box was left empty for the first two days we were in the room. Bed sheets had coffee spilled on them first morning and they were never changed even though room service had made up the beds when fresh bedding was requested. May have been a communication issue. Not sure. Overall had the rooms and hallways not been overly sprayed with chemicals, had Kleenex been stocked in its bathroom holder and the WiFi and computer center in the hotel been in working order I would rate it 5 stars but removing 1 star per those issues. I’ve personally worked in 2 Holiday Inns at both front desk and in the banquet area for several years in the past. Those small issues need to be addressed. Staff were not rude but just no one was friendly there at all while we were guests for six days. Little things add up and can make or break the whole vibe of the stay. The very next day, at different hotel in same IHG network had a staff that was super friendly, hotel was 100% up to IHG standards. This other hotel also gave us a lower hotel rate per night for a king sized suite with a full sized whole kitchenette compared to a standard room.

Great stay but the pool was too cold

It was clean

Newly renovated. Great breakfast. Very clean and quiet.

Quiet and comfortable stay

This place is a wonderful shortstop in between our travels we've stayed here twice and our planning a third trip.