Holiday Inn Express Hotel and Suites Valparaiso by IHG

Every aspects of my stay was wonderful. The room was clean and the bed was comfortable. Loved the shampoo/conditioner and soap dispensers in the shower. The breakfast buffet had a lot of choices including healthy ones and I loved the coffee machine available 24/7. Loved having the fridge and microwave in the room. Staff were friendly. Great location- close to VU campus. It was a lovely experience. Very luxurious. Thank you!

The rate was a little higher than I wanted to pay when I booked. But I was willing to pay it.

I am a stickler for a comfy bed and good pillows. I give the bed a 9/10 . The room was very clean and it was a great stay. The staff was helpful and always there when needed! Will definitely use this Hotel again!!!

I didn't like the pillows. I like a large dense pillow but the ones on the beds were a bit flat and not enough to them.

The location was very convenient. The staff was delightful, kind and competent.

The hotel was just not very soundproof - the door didn't go to the floor, so hallway noise was very loud, and we were stuck in a room near the lobby, so we could hear EVERYTHING. In addition, the hotel was just loud - every sound seemed to carry - the sound of people walking (respectfully, normally) in the hallway above our room, or just walking in the room above us, conversations at normal volume in the hallway or neighboring rooms, we heard it all.

Our room was spacious, the bed was comfortable, the sheets/comforter were soft, clean lobby and dining area, spacious parking lot

The staff was extremely unprofessional in my opinion - they were arguing in front of us during check-in, rolling eyes and talking negatively about people they were on the phone with, smoking cigarettes outside right next to the entrance doors, loud personal conversations I could overhear from my hotel room (as they sat outside smoking). Rhonda was particularly rude and not at all representative of a manager of a business that specializes in customer service. We were in a rush to get to a concert and one of the lower level employees made a mistake and changed dates during check-in, Rhonda was impatient and insisted on us waiting around for them correct their own mistake - adding stress to our timeline to get to the concert we traveled for. There was one woman (the lower level employee) who WAS extremely helpful and accommodating but I cannot remember her name. If it wasn’t for her, we may have walked out of the hotel lobby.

Convenient location. Breakfast was good but wish coffee service wasn't from a machine. Room was clean. Temp control worked.

Room and facility could use an update. Stains on furniture. TV channels were a little difficult to navigate.

I only made it around the first floor. Everything was clean and easy to navigate.

The only thing I can say is the side exit doors closed really loud.

The food was good. There was plenty of it. The area was nice and clean. The person attending the area was very friendly. The entire place, including the hallways, were clean. Access to stores and restaurants was easy but not walkable

After breakfast we went back to the room and the keys didn't work, as though they had checked us out already. Also, Housekeeping knocked on the door before 11 and said I thought y'all were checking out. That made me feel like they were rushing us out.

Very clean

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