Candlewood Suites Augusta by IHG

They were very welcoming and helpful

just an average hotel with nothing special about it, typical cheap hotel. The young lady that checked me out was phenomenal and very friendly.

Everything was great the staff was very helpful and very nice the room was clean

It was a nice stay, quite, free laundry, Wi-Fi, cable, nice grilling area out back as we as a dog area to walk your animals (yes pets allowed) there was also a full kitchen area which I thought was the best.

Simple, clean, and quiet place to stay. No complaints.

Checked in at 1715 went up to see my room and then left to go see my son on base and returned at 2015. Took the car with my belongings up to room got inside and immediately went to the restroom with the door open. Looked out into room and saw a bag that did not belong to me with clothes in it on the floor. I hurried up and shut the bathroom door Wash my hands slowly open the door to see if anybody was in the room. No one was there, but the bed had been slept in and somebody’s hair was in the sink so I tried to call the front desk and the phone didn’t work. I looked up the number on my phone and called down and talked to the clerk, and she said the room was registered to me and she didn’t know how anybody else got in there , so she asked if I wanted another room I said yes and she gave me a room on the third floor all the way at the end of the hall and when I get in that room, the privacy blind is hanging by one hook and it’s broke and I called to the clerk, and she came up to check and see if she could fix it and there was a man standing in the hall just staring into the room. When I went back downstairs, a man at the front had made a comment to me about how he could “feel better“ and then another one approached me laundry room. I felt very uncomfortable. I went to the front desk and told the clerk, I didn’t want to stay there that I was afraid. She said Hotels.com would have to give my money back. The owner was an agreement , I left and got a room on base. I want a refund.

Staff is amazing

Planned on staying for a few weeks but hotel rudely told us we couldn’t extend although we had a leak with our ac and carpet had a wet spot and room wouldn’t have been able to rent after speaking with hotel staff informing them that we were extending and would stay in the room and they didn’t have to comp us but they made us check out due to over bookings and not enough vacancy for an in town event even though we had previously informed them that we would need to be staying for 7-10 days and being assured it was ok. On the day we checked out we were told management would help figure out something and if not we would be comped points through their rewards program and never received any

the only problem i had was the air conditioner went out.

Everything about my stay was amazing including the staff. The facility is kept very well, didn’t hear any noise from other guests or staff.