Candlewood Suites Augusta by IHG

The stay could have been marvelous but it wasn't I was really good in this process and I acted in a way of manner that I should acted and handle the situation it was very very hot in the room I never did say anything it was an air conditioner in the living room but it was no air conditioning a bedroom which that was fine if the bedroom was stay cool so I thought maybe that it was just cuz it was so hot outside that that's probably why it wasn't cooling down at the time I waited until 11:00 to see that it's not going to cool down and it's going to stay hot in that room so I notified front desk the girl at the front desk was amazing she was very alert about my situation she wouldn't check the other rooms to see if it was cooler and I end up getting another room well the other room wasn't cooler either them hotel might want to get a little small unit put in those rooms cuz it's extremely hot in there very uncomfortable for you to sleep you can't even sleep in the bed other than that I can say it was great but it was a miserable Stay cuz it was hot only only cuz it was hot I'm really good and I never complain about anything but I would like somebody take this in the manner of doing something special for my hot stay due to this I had to stay in the living room the whole time and I could not sleep in the bed like normal people do at night time

Room smelled awful. Tv didnt work. Front desk put me in another room. In that room the door card key needed batteries replaced. The lamp didnt work. And also smelled awful.

The was comfortable but it could use some renovations.

Nice accommodations

Okay for one night. 64. For Hotel 75.00 for our pet...really ???

Friendly receptionist. Very welcoming. Comfortable environment.

The only thing I didn’t like about was they don’t have a pool and my kids love the pool.

Elevator was broken & hotel very dated… Staff was extremely friendly which was a plus

The service and cleanliness were very good, the only negative thing about our stay was that we were on the 2nd floor and the elevator was out of service the whole time. Having said that, I work in the maintenance field and understand that sometimes the time it takes to have repairs done can be out of your control.

I wasn’t satisfied with my room. It was hot in the bedroom and cold everywhere else. The TV in the bedroom didn’t have any sound to it. I called the front desk and a lady told me she would come check it. She said to give her 5 minutes, she never showed up! I asked for a room with two beds. I booked my room on line, I clicked on a room with two beds. When I checked in I was told that they don’t have rooms with two beds. I didn’t believe that!!!! So I got a room with a let out bed and a bed. My room cost $118 per night and the was no BREAKFAST! I was very disappointed with the service we had to make up the bed we pulled out! I promise I won’t bother you guys again and I’m going to warn my friends to steer clear!!