Hilton Garden Inn Mobile West I-65/Airport Blvd

I normally love staying here the most of any hotel… I love the beverage credit perk I’ve chosen. I love the little bar and the comfortable bed. I am an almost 20 years a diamond member. This time I did meet with some resistance when asking for a late checkout. That was aggravating! I’ve stayed here 3 times ( or more ),within 2 months.

We stay there when we r in mobile, its any major store, few miles from south Alabama, easy on and off interstate..

Beth made the stay memorable. She knows how to make one feel welcome. And the chef who created good food for us was good too.

I rarely leave negative reviews, but my recent experience with the Hilton Garden Inn in Mobile, Alabama was unacceptable and deeply disappointing—especially as a travel professional who regularly books accommodations for clients. Despite having pre-paid for my rooms, the hotel canceled my reservation without notice, then charged me again upon arrival. When I inquired about the duplicate charges, I was met with misinformation and denial from staff. They repeatedly insisted the charge was valid, despite clear documentation to the contrary. The situation was never resolved by the property directly. I was forced to file a chargeback through my bank to recover the funds. This is not only poor customer service—it’s unethical business practice. Save yourself the headache and frustration—don’t waste your money staying here. And if you're a fellow travel advisor, I strongly recommend not sending your clients to this property. Reliability and integrity matter, and unfortunately, this Hilton Garden Inn lacks both.

Decent hotel. Close to restaurants and the interstate, which is convenient. Shower was stopped up on the day I arrived, standing in ankle deep water was pretty nasty. They fixed the issue the next day. The staff was very friendly

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Kayla C. was the best Front Desk Agent I have come into contact with in a very long time. As a Diamond member, I travel quite often around the southeast and Kayla’s personality, willingness, and professionalism shined through during my stay at the Hilton Garden Inn Mobile West. She went over and beyond to assist me with printing out my documents for an important presentation, while offering to help me with stapling and printing out even more so that I could meet the needs of my audience—all while helping other customers! Her spirit was one of sweetness and kindness. She is the reason I will choose to stay at this hotel again when I’m in the area.

Kayla C. Was an absolutely fantastic ambassador of this facility. Pleasant and profession she made us feel welcome at checkin and every time we saw here. Due to an issue with her relief at the front desk, she worked a 2nd shift and then back that afternoon for another night shift. I wish everyone in the service industry was this pleasant. Fantastic young lady.

Kayla was so helpful getting my card working again and the food was good. The room were nice and clean and very well laid out. The staff were pleasant and very nice.

Kayla C. Helped us check in at the front desk and was absolutely wonderful. Great hotel for our business trip and great service.