Hilton Garden Inn Mobile West I-65/Airport Blvd

Sue made my stay incredible, she is the embodiment of what hospitality should be. Kind, welcoming and just overall a great person. I've stayed all over the country and her service has honestly been top tier. I wish I could have a Sue everywhere I stay! The hotel is amazing as well but when you have service like this it just makes your stay so much better!

This place should be held accountable for false advertisement. Noyhing like the photos. Shows as OLD and rundown. Check in was fine but room was not. My wife and I do not trust any hotel room to be clean so we take saniyation wipes and lysol every time. The sink counter top was full of hais where it looked like an electric shaver had been used. Its a top that you would not see those small hairs so the sink had been cleaned but the counter had not. Tub botton looks exceptionally dirty and the drain is rusty. The light on the desk is rusty also. They have a coffee maker and coffee for you to use but there are 2 bottle of water there to use also. Clearly priced at $3 per bottle. First and last time at a Hilton. Holiday Inn or Laquinta for us from now on. There was a couple at the dest checking out that were saying the exact same things as this. Just glad I didnt pay $180 a night like him.

It was in and out but overall nice

It only took 1 incident to turn my whole trip to a disappointing one. What's the point if do not disturb signs with checkout being at 12 noon?? But yet housekeeping busted straight in my room and lied about it. There was clearly something shady about the entire situation. It still doesn't sit well with me even after talking to management.

Hotel is consistent and room was clean. Some of the dumbbells in the gym are worn or missing. I did digital check in/out. Digital key worked well. I have stayed in the same hotel/room on 2 different stays over a 2 week span. Housekeeping did not come either time during a 3 night stay. I told the front desk that I don’t care about my room not being cleaned during a 3 night stay, I just need to understand expectations to ensure I have towels. Only feedback in this is to manage the expectations that are set. Overall positive experience.

Everything was great

The property was clean & well kept. The staff was friendly & helpful. My ony suggestion would be to clean the stain in the bath tub for room 201.

Great location

Clean room, Staff was great to deal with.

Nice staff