Warwick Le Crystal - Montréal

Quelle magnifique séjour! Le personnel, le service et la chambre, tout était parfait! Nous avons déjà hâte à la prochaine fois.

Tous sauf le petit déjeuner ( mauvais service et très mauvais rapport qualité-prix) nous avons adoré tout le reste

Emplacement, propreté, taille chambre

Clean and comfortable in a great location

N/a

La grandeur des chambres, la sécurité (carte pour monter dans les ascenseurs), le personnel aux petits soins.

Rien du tout

Convenient location; spacious, clean and well-stocked room. 100% served its purpose as I needed to stay as close as possible to the U.S. consulate. Tons of great food options in the neighborhood. Gentlemen at the doors were very sweet with my toddler and greeted him every time:)

Our room was facing the inner courtyard so whenever I opened the window for some fresh air, I was met with strong burning /exhaust smells from the restaurant downstairs. My biggest concern: the extremely high incidental charges. On top of the already upmarket room rate, I was charged $400 incidentals deposit for 3 nights and $200 more for one night's extension. Neither holds were automatically reversed at check out. After waiting for 30 days without any change, I had to call the hotel to investigate and request a refund. Some front desk staff weren't as friendly as one would expect, especially compared to other hotels in the area where we stayed the same month. Hard to pinpoint the exact issue but the communication felt off, almost as if we weren't matching their preferred clientele or something. The Black gentleman who checked us in on Feb 17 was great tho and a positive exception. Apologies for not remembering the names.