Fairfield Inn and Suites Cleveland

I booked my hotel 4 days prior to my expected arrival with the 3rd party Booking.com. I traveled 6 hours to this location for my nephews high school graduation. We arrived at 4:55p and the graduation, which was located 3 min away, began at 6 pm. I went inside the hotel for what I thought would be an easy check-in process and boy was I wrong. I was told by front desk staff that my reservation could not be found due to using a new system. I showed where I had been charged 4 days prior, gave my reservation number, and my reason for even being there and my need for accommodations to make my event on time. The staff had to make a phone call to his boss to assist with finding my reservation. After waiting for the call to end, I was told to wait 5-10 minutes (that I really didn't have to spare) to get the reservation manually added. I waited while watching other customers come in and enjoy a hassle free check in for over 50 minutes. Yes! 50 minutes that I did not have to spare. We finally got in a room at 5:55 pm had to quickly shower and race to the graduation. I made it in my seat 8 minutes before they began announcing the graduating class of 2026. I did not appreciate this hotel dismissing my need to get into my room in a timely manner so that I could make the entire event. I also traveled with a kid who went into the bathroom facilities to brush her teeth and noticed that the sink plug wasn't up and functioning properly. We did not have time to inquire about it but she, by habit, had already used the stopped up sink to brush so her backwash was floating in water while we were gone. We did not have time to try to figure out this problem since it is past 6 pm and we have this event to get to. We were rushing, already. When I got back, I immediately went to front desk to request maintenance for the sink. Front desk told me if I push in the drain it would pop up and drain what was in the sink. I found this to be disgusting.

The food was dry The sausage was way overcooked

The Pool was cold Not heated

Location of hotel and my room.

N/A

Only 1 coffee cup and no regular coffee packets.

Great breakfast and location is near interstate so noisy !

Interstate traffic