Mantra Pandanas

Spacious and clean

A bit of a smell in the corridors

The hotel is great, perfect location, staff friendly and organised, the room would have been good if the what didnt you like section was addressed.

The room felt dirty, smelt wet and dirty, and there were marks on walls and carpet. It is all very tired looking. My dishwasher leaked water everywhere, when someone came to look at it all they did was put a towel on the floor and left it there for me to come back to, my shower leaked water everywhere as well.

Shower leaked out into bathroom, room and hallway smelt like water damage

Unfortunately the room contained black mold and a strong wet smell , requiring me to change rooms. Only to be greeted with the similar conditions. The hotel location was good and staff were friendly.

The price paid was extremely unreasonable due to the overall condition of the room. Unfortunately the room contained black mold and a strong wet smell , requiring me to change rooms. Only to be greeted with the same conditions. I did not see the paid parking noted at the time of booking an was required to pay $19.00 per day. I have stayed at Mantra Resorts previously and never had been met with such poor conditions or paid parking required.

The location was good and they did room service which was also good.

The staff were inattentive and unhelpful. The rooms and facilities are dated and run down with what appears to be a backlog in maintenance issues that need to be addressed. The property was poor and I cant recommend it, especially given the rates they charge.

Room wasn’t ready for 2pm check in which was inconvenient.

Bed was comfortable

The fire alarm went of at 2am. This happens regularly.

I didn’t get any breakfast. Was it even on offer or included in my booking? The staff never mentioned it.

When I checked in I asked for a late check out and was told I would have to call reception the next morning to ask for a late check out. That is ridiculous given I need to know if I’ve got a late check out before the morning that I’m checking out. The kettle in my room didn’t work. If I turned on the shower it flooded the whole bathroom!!!

That there is no daily room cleaning/makeup service. You take $200 for incidentals but there is no mini bar or anything so why take the $200??? The room door bangs shut loudly. The room was really dark even with all the lights on.