Hotel Realm

I stayed here on the 1st of this month and had a really wonderful experience. A lovely staff member named Ray helped check me in and made the whole process incredibly smooth and easy. His customer service was exceptional, and he made me feel very welcomed and looked after. I’m extremely satisfied with the way I was treated and very happy with the overall service and experience. I’ll definitely be returning in the future and would highly recommend this place to others!

I am extremely disappointed with my stay at Hotel Realm, particularly given that it is advertised as a five star property. Unfortunately, the level of service and attention to detail fell well below expectations. One of the main issues we encountered was with the in room washing machine. It was leaking and difficult to operate. A staff member came to open it (after multiple requests), but failed to inform us that once closed, we would not be able to open it again ourselves. As a result, we had no choice but to use the hotel’s laundry service. This, too, was unacceptable, our clothes were returned still wet. At that point, I gave up entirely. It is simply absurd that a hotel of this standard would return laundry in such a condition. The room setup was equally disappointing. We received only one pair of slippers despite booking for two guests, and basic amenities such as shower gel and shampoo were missing. These are fundamental expectations, not extras. Another significant frustration was the difficulty in contacting reception. Rather than answering calls directly, staff would not answer at all but had call back later. This created a disjointed and inconvenient experience, especially when assistance was needed promptly. This stay was particularly important to us as we booked it over New Year’s Eve to celebrate our anniversary. Canberra holds special meaning for us, and we wanted to create another memorable experience together, especially as my husband’s medical condition progresses. Sadly, instead of a special and memorable occasion, our stay was marked by disappointment and frustration. Overall, Hotel Realm did not meet the standards of a five star hotel in either service or quality. I genuinely wish we had chosen to stay elsewhere.

We’ve stayed at The Realm before and really enjoyed it. But this time the TV in our room did not work properly for both nights of our two night stay. We asked about it but nothing happened

Great location, on site dining and beautiful rooms.

Nice bar/restaurant

Beds too soft. Otherwise very nice.

Nice vibe

Lack of USB/USC ports in the room & shower design poor.