The Retreat on Charleston Peak

Very nice atmosphere, room was outdated and the property could use some work, but overall good stay and worth the price

Staff was incredibly rude, service was terrible, the property itself is fine but our room was definitely a lot more worn in than we expected from the photos. The hotel restaurant is the only one within like 20 miles and we waited at least 20 minutes for a seat when the restaurant was almost completely empty. The door to our room had a lock that didn’t work correctly and in the middle of the night the hotel staff gave a key to our room to another set of guests who came into our room while we were sleeping. Luckily they were normal and polite people who apologized and left respectfully, but when I called the front desk someone who claimed to be the supervisor and did not provide their name was very rude, did not even apologize for what happened and simply said, we’re working on it and did nothing else. We left shortly after that because we felt unsafe. Easily the worst hotel experience I have ever had.

Staff very friendly & great service. The TV didn’t work and property needs a facelift.

Great place for a get away

During my mid-July stay, we encountered several challenges. The room did not meet expectations and had an unpleasant odor. After requesting that the air freshener be replaced, there was unfortunately no follow-up. The WiFi connection was extremely poor and effectively unusable. Additionally, the ice machine on the third floor was out of service. On the second night, a severe thunderstorm caused a power outage around 7pm, which I understand is a recurring issue. There was no access to restaurant food during this time, which posed difficulties for my family of four. The lack of running water also meant that restrooms were nonfunctional. While an emergency generator provided lighting in the lobby, there was no backup for the hallways or stairwells. Unfortunately, the power was not restored for the remaining 15 hours of our stay.

At check-in, the receptionist was on a personal video call, which she made more important, leaving me waiting until she hung up. The room was dirty, dusty everywhere. The toilet had stains from improper cleaning. None of the vending machines worked. There's no elevator, and the stairs had been repaired with duct tape.

GROUNDS: Great escape from the heat with access to hiking, but the property feels rundown and understaffed. A few easy updates, like fire pits, s’mores kits, a desert garden, stargazing area, or hot tub, would go a long way. (Encouraging owners to make some updates and charge a resort fee-it would be worth it!) ROOMS: Clean and partially renovated. Some updates look good, others feel cheap. Bathrooms are dated but functional, simple fixes would help. RESTAURANT: Staff is great but stretched thin. The food is good but menu needs a refresh/overhaul. The space is beautiful, but long waits despite open tables. Needs more staff, especially during busy events. CAFE: Also understaffed and limited. Front desk runs it, and the selection is sparse. OVERALL: It’s like camping in a bare-bones hotel, but we’ll be back. I wouldn’t stay longer than one night as-is. With updates I could see spending more time here. If they had more here, they could charge a resort fee or increase prices and it would be worth it. For now I’d say the price is right for what they offer but it has so much potential, not only for the hotel to increase revenue but also for this to be a sought after destination as a summer escape and winter wonderland. It’s our only hotel on Mount Charleston and I just wish it had…more. SUMMARY: It’s a clean place to sleep or grab a meal but I wouldn’t stay more than 1 night.

Great location near Mt Charleston with great views. Wild horses were seen each evening. Rooms were clean and comfortable. They were dated, but that did not bother us.

The lodge is attractive and with a bit more concentration on upkeep, it could be stunning. The desk person was very helpful when our room had to be transferred from the third floor to the first. The restaurant area was spacious, atmospheric and aesthetically pleasing. The menu was just varied enough to accommodate different dietary needs, from gluten free to vegetarian. My grilled salmon-$28 was prepared perfectly, not overcooked, with a very tasty vegetable laced sauce that compensated for the lack of a carb (rice, potato, grain) My husband’s burger and onion rings-$22.00, were prepared to his liking as well, but next time we’re ordering the fish and chips that was served at a neighboring table and looked scrumptious. The Old Fashioneds were excellent, a very generous pour, and well balanced, with a luxardo cherry as an added perk, so though they were $16 each they were worth every cent. Our server was very helpful and welcoming which is almost as important as the fare, imo. The room was not overly spacious, but it was comfortable for the two of us, and though the furnishings showed years of wear, everything was clean. We would suggest a couple small improvements, a nightlight or some dimmable light, a cover for the ice bucket, and a microwave. The only real downside was a breakdown in communication in the online service. It sends messages and requests are not shared which made for unnecessary confusion.

Stayed before so we knew what to expect but this time was a mega bummer. The restaurant which is the only way to really eat up there was really short staffed. I work as a manager at a restaurant on the strip. I felt terrible for staff and no manager present to inform guests what the issues were was unacceptable. Want to be clean the servers did great with the limited resources. No outlets worked in room. The watermelon I bought from the little store tasted spoiled. And the outdoor tables that used to be outside were replaced with rickety old picnic tables. Just could’ve done better, seemed like everyone could see there was issues but just didn’t care. Super bummer. Seems like since it’s the only option to stay up there it’s run like they don’t care about the guest