The Retreat on Charleston Peak

The Retreat has potential and is clearly in the process of updating its rooms and amenities, which is great to see. However, there are still some issues that need attention. The hallways on the 2nd and 3rd floors have uneven flooring and gaps in the laminate, creating dips and trip hazards that could be unsafe. Unfortunately, my stay also included a mix-up—on my second night, my room was double-booked. Another couple walked in using their key card, not realizing the room was already occupied. It was awkward and surprising for both of us, and I felt bad that the front desk couldn’t find another room for them. To top it off, my key card was deactivated, and I had to go to the front desk to get it reactivated and confirm my room was still reserved for the last night of my stay. Meanwhile, the other couple was still trying to sort out accommodations with no success. The night staff seemed overwhelmed, and I think additional training would help them handle situations like this more smoothly and professionally. On a positive note, the Retreat is ideally located for hiking and the ski resort. It's only a 20 minute drive to Skye Canyon where there are restaurants, fuel & groceries.

This find was amazing! Super cute, older facility with a great restaurant and amazing staff working their tails off on the busy Memorial Day weekend. We would go there again if we are in that area.

Lovely place! A few comments...there is no electrical outlet to plug phone in. Every outlet is already used.. except bathroom! There isn't enough sugar and creamer for 2 cups of coffee! A microwave would be a total plus!

Very nice and helpful staff. Quick to make you happy.

They need to advise people that the road up here should not be driven by heavy vehicles. We are moving hence I drove a moving truck up this road, I will be using every skill I ever gained. Having a CDL to get this truck back down the road. The road is terrifying. However, the floor in our room has almost as much slant as the road does, and the rollaway bed that we requested doesn't really fit in the room. If you want to be able to walk. The excuse given we're overbooked, that's not my fault. When I asked about the rollaway the front desk had to go get it and proceeded to leave it in the hallway with sheets and blankets on top, I've never had to make my own bed in a hotel before. Certainly not at these prices. Never again

Quiet location. Convenient to hiking trails in the area. Our room had a balcony with 2 chairs and was nice to watch the morning sunrise. Staff as great. Room was a bit dated, but the bed was comfortable.

The room was so filthy that I used half a package of disinfectant wipes on the remote controls, phone, door knobs, and countertops. The trash cans were covered in grim. Hair in the sink and tub. The bed frame had a broken leg. The window would not stay open. Zero cell service. No tv options unless you opt to log in to your personal accounts. And the power was out from 11 PM until I checked out the next morning at 6AM. No hot water, pitch black in the halls. The only generator they have is for the lobby. To say this was a horrible experience is putting it kindly.

rooms need to be updated

Stay away from this place - my wife and I for the most part had a horrible experience. On the last night the electricity went out and there was no water. The morning of our departure we got out of there as fast as possible with little or no sleep. Management did not care and no compensation was offered for the incredible inconvenience, not even a free danish and free cup of coffee. They absolutely did not care! Terrible!!!

Don't be fooled by the pretty photos, this place needs to be shut down. The room was on third floor, no elevator just stairs that were duct taped together, literally. Bathroom was so nasty we didnt want to take showers, moldy grout, super dirty tub, cracked sink. Flys came in under the door to the miniscule patio that smelled of fried foods, molding on floor coming apart with exposed nails. Bed was super old and bouncy, carpet disgusting and dirty. Top it off with a power outage, no lights in halls or stairwells, very dangerous. Didnt even offer free coffee in the morning to go with the clogged toilets and no running water. The restaurant was super expensive, must be their big money maker. Tried getting a different room but they said they were full up. Seriously run the other way!!!