Aquila Rithymna Beach

Nothing. This place is horrible

The rooms, the food, the smells. This place is horrible

Overall very good hotel and worth to stay there. The staff is super super polite with a nice smile everywhere, from top to bottom. The beach is nice, open to the north winds. Food is acceptable standard hotel buffet with variety of foods (although no Cretan foods or delicacies at the part of the buffer we were using). There are two sections building-wise, a renovated section and an old section. The sea-view bungalow we had this time was at the old section, 80s style, and definitely not worth 230-250 euros/night, with sea-view obstructed a lot by the front line bungalows. In the past we stayed at a cheaper, standard sea-view renovated room, main building section, which was better value for money than the more expensive bungalow(s).

Avant notre arrivée j’ai signalé que mon fils était en fauteuil roulant car il a du se faire opérer en urgence de la hanche. Ils m’ont gentiment répondu qu’ils mettaient tout en place pour notre confort et on s’est retrouvé dans une chambre au deuxième étage avec un ascenseur pas du tout aux normes handicapés pour un fauteuil roulant puisqu’il ne pouvait pas rentrer tout seul dedans il fallait ouvrir une porte battante pour rentrer et l’ascenseur faisait à peine la largeur du fauteuil donc impossible pour mon fils de rentrer tout seul dedans sinon il se coinçait les doigts. Nous avons donc fait par de notre mécontentement concernant cette chambre pas du tout adaptée ni pour y accéder en ascenseur ni pour aller dans la douche car il y avait une marche pour aller dans la salle de bain et aussi pour rentrer dans la douche et de plus pas de porte de douche donc de l’eau partout devant et un sol glissant. Ils nous ont donc mis dans un bungalow parfaitement adapté de plein pieds et une baignoire avec poignée et un rideau pour ne pas mouiller le sol En contre partie nous avons payé 1300€ supp après avoir négocié près d’une heure car au départ ils nous demandaient 1900€. Nous étions avec des amis qui ont aussi réservés sur votre site internet et qui ont eu un bungalow donc surclassés mais sans payer de surplus. Nous avons trouvé ce principe pas très commerçant de leur part surtout que nous étions 11 personnes en tout inclus. J’attends votre réponse merci

Our waterfront bungalow was like a hidden gem, the hotel had great food and staff that made us feel like VIPs.

The internet was unstable. Router on the room but that didn't seem to be working.

We recently stayed at this hotel with our kids and appreciated how family-friendly it is. There are several shallow pools, which are great for young children, making it a fun place for families. However, our room was disappointing—it wasn’t new and had a noticeable smell of mold. The hotel offered to move us to another room, but it would have been a downgrade, and unfortunately, the musty smell was still present, even though the staff didn’t agree with our concern. In the end, we decided to stay in our original room. Other than that issue, it’s generally a good hotel, especially for families with kids, but the room situation was a bit of a letdown.

The rooms were excellent in terms of size with a sea view—wonderful location close to Rithamino with a private beach.

1. On the first day, we asked for coffee capsules. There were 5 of us and it took them an hour to arrive. When they arrived they gave us 4 capsules. The next day they already brought us 2 whole boxes. 2. There is only one small elevator for 4 floors.

Beach is perfect , reception team extremely nice and helpful , food is great same as a staff working in main restaurant .

Beach bar day time staff was extremely rude ! They been to busy talking to each other and ignoring people waiting .. when was 16:43 we wanted to order cocktail ( waiting 10 min as staff was busy talking with each other ) then the guy said to me 16:45 no more coctails . When I said but it’s 16:43 and I’m waiting 10 min he said and what and start lounging . Not a great experience :-/ especially that every one in a hotel is extremely nice apart from bartenders from beach bar ..

Beverages in the all-inclusive package. Long waiting at the beach bar.

The a la carte

We initially had a mythical room but because I had asked that we had a shower we ended up in a room that wasn’t private enough for us as the bathroom was separated in a shower cubicle and a toilet. It was partially my fault as I had read we could have a room with either bath or shower so I mailed and said please make sure we have a shower not realising they would do this. The other rooms had bath/shower which would have been fine. Anyway, we asked to move and ended up in a lower grade room at the other side of the complex away from our mythical bungalow and in a room that was more like a Benidorm room. It was all a bit silly really as we were clearly downgraded but we were desperate for some privacy in the bathroom with a teenager. Also our initial room had a dreadful set up for watching to in bed … all three of us … as that’s what we do as parents with a 14 year old. The mythical room had a double bed facing the ocean with its to behind it that you couldn’t view . Crazy !!! The whole thing sort of spoilt the stay as our Benidorm room was well and truly outdated and pretty rubbish really. As loyalty members I guess we should have known better but making decisions over room changes on your second day is hard.