Comfort Inn San Antonio Northeast

Didn't look like bathroom had been cleaned in either of the two rooms reserved. Stains on comforters. Elevator, guest service and vending machine out of order. Very basic room, glad it was just a quick stopover.

All the rooms I was shown was dirty. Sheets were disgusting. Ask for a refund was told to contact Expedia

Property was clean

Good

Sleeping in the bed

No TV service, no phone service, the room flooded from taking a shower and I was still expected to pay for the room. The water even went outside the door room 127. The elevator was not working.

Location

Service was bad since the beginning at check in they overcharged for one extra person which is crazy because that’s the reason why I booked two rooms one king size and another with two beds for 5 people in total but were told by staff only two people can stay in each room which does make sense if you are a family if 5 then you will need to rent 3 rooms. Not only this but there were cockroaches in the room as well. Also we felt discriminated because I have never seen this anywhere else before at check out they went in right away to check the rooms to make sure we didn’t damage anything which I understand all hotels do but that’s why you leave your card and deposit but here they didn’t even wait for us to leave or at least do it discreetly no they did it right in front of us so this definitely made us uncomfortable because we didn’t do anything wrong. When I spoke to manager he didn’t resolve anything. Will definitely never again rent here or any of this brand companies will tell my friends and family members too so they never rent here

Very very clean !! Definitely will stay again

Elevator was down. Handicap mother had to be walked up to the 3rd floor. AC wasn't on in the room, it was like 85° in the room. Couldn't sleep because of how hot it was. When i asked for a fan. The desk guy said it will just take time for the room to cool off, that they didn't have fans. Shower head was horrible. No pressure and the stream ls were shooting all over the place. I expected cheap but didnt expect things like this.

Good stay, just need to fix elevator.