Comfort Inn San Antonio Northeast

Hotel was clean

This hotel sucks. The front desk is not really a front desk. I mean they are employees, but those employees are sitting on the other side of the front desk. Just chilling. There is no lobby area or there is but there’s no furniture anywhere. I don’t know if they offer breakfast or a gift shop or anything like that there was just a rack behind the front desk with some Ramen noodle soups And some smart pot popcorn and that was it. I called down to the front desk. to see when checkout was and I guess I woke somebody up because it sounded like they were asleep when I answered the phone there’s no hotel greeting. It’s just yeah and that’s it. I’ve been here twice thinking maybe the first time was a flute because when I checked in, the guy kept saying my ID was not me and he wasn’t sure but after the second time of coming here, the front desk experience was a little bit better but the hotel still had its issues. The elevator didn’t work both times but they put us on the third floor each time. I definitely won’t be coming back a third time because it seems like they did the bare minimum just to put a franchise name on top of the building.

Freeway nearby. Restroom smelled of urine.

For being last minute it was decent although elevator was out of service

The front desk staff was very friendly & the check in process was quick. I was told at check in that the elevator was not working. My room was in the 3rd floor. I asked if any lower floor rooms were available, there were none. The parking lot was largely empty during our stay although I know that's not necessarily a reflection of how booked the property is. The bedding appeared to be dirty & the bathroom appeared to have been only lightly cleaned. I will not plan to stay at this property again.

Elevator was broken, the vending machine was broken. There was nothing to buy to eat in the hotel. There was no shampoo or conditioner.

Location to food places, and coffee shops

The floors and beds were creaky, dirty shower and mirror, bed sheets and towel had pee stains on them. Comforter too, bed was uncomftorable

We liked the fact that it was clean and in a good location.

Recent spray for pests and the fumes were strong and lingered on the property.