Crowne Plaza Wuxi City Center by IHG

Location

Everything

Location

No restaurant in the evening, as it was heavy rain and did not want to venture outside

Nothing. This hotel should be closed and re organize all

Subject Formal Complaint – Half Board Arrangement Not Honored Dear Sir or Madam, I am writing to formally complain about my recent stay at your hotel, booked under five-star standards with a half-board arrangement. At check-in, I was clearly informed that my reservation included half board. In addition, I received a written notice specifying that dinner would be served on the 3rd floor between 17:30 and 21:00. To my complete surprise, when I arrived at the designated location, the venue was closed. I returned to reception, where I encountered a staff member who did not speak English, nor Chinese, and was unable to provide any explanation or assistance. Instead, she continued performing unrelated actions, which only added to the confusion and frustration. When the manager finally arrived, we were escorted to the Executive Lounge, which is clearly not a dinner service, but rather a benefit reserved for guests who book Executive rooms. This was not what was sold to me, nor what I paid for. After that, we were taken to a restaurant on the 5th floor, where we were offered only two fixed set menus, neither of which matched my dietary preferences. The food was presented in a poor, careless, and unwelcoming manner, conveying a clear sense that our presence was an inconvenience. It is important to emphasize that: The restaurant was completely empty No effort was made to check whether something was wrong No attempt was made to offer alternatives or solutions What I experienced was: Misrepresentation of services Unacceptable food quality A complete mismatch between price and product A level of service far below five-star standards Frankly, the experience was unpleasant and disappointing. Had I known this would be the reality of the “half-board” offering, I would never have booked this hotel.

UN GRAN HOTEL, PERO LO MEJOR, LA CALIDAD HUMANA DE SU PERSONAL, GRACIAS POR TODAS SUS ATENCIONES.

Staff was very kind. The room was large and comfortable. King bed / pilows very comfortable. I like very much the walk in shower. Good breakfast.

Heating system was not working (3°C outside!). Claiming this it was compensated with an auxiliar electric heater.