Sooke Harbour Resort & Marina

Beautiful views, quiet and peaceful.Well appointed kitchen that was easy to cook in. Drip coffee maker, no pods! Needs were met in minutes as well. Comfortable beds and chairs and patio furniture also....

Steep stairs to the bedrooms. No washrooms on the main level.

The location is excellent, the property is clean and well laid out!

Good space, comfortable beds, lots of bathrooms. Good location and very quiet.

We arrived at 4 pm for our check in and the unit had not been cleaned. No linens, no towels, kitchen and bathrooms dirty. We had to wait an hour outside (we arrived on bikes) and it was a cold wait for staff to clean. Once we got in, the fridge hadn’t been cleaned and bathroom products not replaced. There was only herbal tea, no black tea.

The location was great. The kitchen had everything needed.

The carpenter ants throughout the unit. I killed so many of them, theres pictures of groups of them in the bathroom, they were found in my bed, luggage and ceiling. I wrote about having someone come by to change the traps I also mentioned that they shouldn't bring in an exterminator because that would put us out of a place to stay with only a couple days left. I never heard back if a maintenance person ever did come in, but the traps are not doing their job. I also let them know where to find the ants and where they're coming from so they can get an exterminator in to deal with the issue for the next group of people.

It was great working with Jennifer in the office, she was very accommodating. We had an awesome supper at the West Coast Grill at the Prestige. We had a great kayaking experience at West Coast Outdoor Adventures. We had a great lunch at Route 14 in Sooke and a great breakfast at Cathy's Cafe also in Sooke. We picked up some groceries at the Villages Market in Sooke - it is like home made food like my mother makes.

We got the email with the door code while we were driving so couldn’t get the code until we got internet access. Drove to our room and someone else was parked there. Didn’t know where the office was to get code. Finally saw a lady walking who worked there and showed us where the office was. I had booked a deluxe bungalow. We got an email a few days before we arrived saying our suite was #125 and showed no stairs outside. Room we were given was #133 several steps going to main landing and another set of stairs to main level. We were travelling with 2 people in their mid 80’s that found the stairs a challenge. Also we were sent an email that showed a picture of #125 and the living room looked bigger than the room we were given and above the picture it said you have reserved the following property. Also prior to our arrival I phoned Booking.com to speak to someone about our room and got AI they said I would have to speak to our host. I phoned her on a Saturday and had to leave a message and didn’t hear from her, so phoned her again on Sunday and had to leave another message. She never did return my call.