Hotel Mercedes Hamburg

Good at all

Property was old, in bad condition. Receptionist was rude upon check in. Breakfast staff were rude.

Very basic, but ok if you wanted a room just too sleep in and use the bathroom.

Make sure to clean up the room, bed sheet & Toilet. Do not kick out if someone still having breakfast, the time limit for breakfast is 10 AM, NEVER tell your guest at 9.35 AM to quick finish their breakfast. There is no common place that we can sitting in open space. Apparently, my room view was prostitution area, I didn't know this until in the next morning, no wonder there were a lot of noise at night.

terrible room, very poor quality, dirty and limited breakfast options. Overpriced for a budget hotel.

Friendly hotel staff.

Absolutely terrible service, kicks up a fuss over the smallest issues (like asking for hot water, which they said we could, but then told us “This is Deutschland, nothing’s free” and refusing to give it to us). Asked for his name so that I could complain, he threatened to call the police. When I agreed, he called some random bodyguard instead who told us to get out of the hotel. Place was filthy, even the plates at breakfast were caked with the dried remains of someone else’s meal. Lady at breakfast yelled at us not 2 steps into the area to sit exactly where she dictated. When we chose to sit at another table, she pulled my mother’s chair away and took it to another table. Absolutely appalling. Found someone’s sock in my room. Sock remained for two nights and was still there at checkout. Lift only goes from the second to the fifth floor, so if you get a room on the sixth floor you’re going to have to carry your luggage up two flights of stairs. The area is crawling with dodgy people, with lots of yelling and smashing bottles at night. Avoid this hellhole like the plague. Pay a bit more for a better hotel. Anywhere but here. At the very least, you’d expect not to be abused at a hotel you paid more than a hundred euros for, or not see a decade’s worth of dust clogging up the heaters.

Very old and not clean!! The Toilette Seat was broken and standing next to the Toilette! Plug in in bed room was broken as well, coming out of the wall and not working!

Very disappointing room. Poor dated decor, first room had broken shower, the second was quite dirty. Despite non smoking room people had clearly been smoking and it stank. The area is a bit run down and seedy at night. Breakfast was very basic and the food limited in choice and some bread stale. Evening receptionist was a bit rude.

Downtown...easy to get to the metro system. Some good restaurants near by.