Zoetry Mallorca Wellness & Spa

Wunderbares Hotel Haupthaus. Toller Service.

Unser Zimmer war in einem Bungalow. Das Hotelzimmer war doch arg in die Jahre gekommen. Fenster teilweise blind. Badezimmerspiegel massiv unterlaufen etc. Das Zimmer entspricht keinem Fünfsterne Hotel.

Localização, envolvencia e pequeno slmoço

This is paradise. People are very welcoming and it was the perfect way to end my trip in Mallorca. The absolute calmness. The hotel feels like a village. It feels like walking inside a garden. The church inside, the absolute exquisite gym club, the spa is so beautiful.

Restaurant menu is very disappointing, no flavors, no surprise . Very basic and flat. German tourists will be very pleased. The pool needs to get heated. It’s abnormal for an establishment like this to have freezing cold pools.

I enjoyed the quite relaxing atmosphere, I really liked the adult swimming pool and the whole area was very beautiful and relaxing.

Unfortunately I was really dissapointed with this stay. I was here for a 1 night stay only with my little dog. I asked for an early check in before my stay and it was upon availability. On a day of arrival we were waiting for our room from about 12.00 to 3.30 pm...I was told several times, that I will be called when the room is ready, but that did not happen. With my dog I could not wait by the swimming pool or in the restaurant, we could only walk outside or sit at the pool bar and it was very hot. The room was pretty old, no special features, no view at all, very simple room on a ground floor.In the eveving I found out a wasps nest at our terrace and a lot of wasps around us...I called the reception and ask to change our room, because I am allergic to wasp sting. I was told the hotel is fully booked and they only can send the technitian to kill the wasps...he came, he used a sprey to kill them - of course they were confused and started flying around so he ran to the room close the door and told me not to use the terrace, because the spray is toxic......?!!!!! Crazy....The final disappointment was at the breakfast:( I was told I could sit anywhere I like, but nobody ever approach me with the menu or drink order. I was waiting more then 30 minutes, it was embarrassing as other people were served immediately..I have to approach the staff myself to ask for a cappuccino and then waited for another 15 minutes and again no ala card order. I approached the staff again and one of the managers finally assured me that he will take my order. However it was so embarassing, I felt I am unvisible for the restaurant staff and I heard how nicely they were talking to other guests, mostly families or couples.

El trato personal

Wonderful estate with a wonderful catering staff such as Lidia, Sally, Kike and Bruno. Ghazi the guest relation manager is a true professional and solved all of our issues in a blink. The elegant suite was amazing and so quiet. Breakfast is top @ Zoetry especially the porridge and the eggs in all styles. The all in formula is to be recommended. Pool bar is like heaven for lunch, snacks and drinks. The adult only pool is a good idea and the sunbeds and towels are ok The chapel on the estate is a wonderful extra and worth a visit!

At arrival we did not get the elegant suite we had booked but guest relation manager Ghazi intervened and solved the issue in a very professional and friendly way. The beds @ Zoetry seem to be made out of concrete. Way too hard and not comfortable at all! Breakfast is sometimes a bit of a chaos and not all staff is as friendly and competent as the ones mentioned above. The menu of the restaurant did not change the whole week. And for a 5 star hotel you would expect a turn down service. I truly think that the hotel management should question itself.

Le cadre

La literie