The Montcler Hotel - Redberri Luxury Collection

Excellent services

As I entered the lobby from outside there was a really smelly odor, like a dirty diaper smell. Shower water was cold and took a long time to warm up. The morning attendant said, it was because we were in the 3rd floor and it just took longer to warm up. She offered to move us to the 1st floor handicap room in which we did. The water still took a long time to get warm. My concern was that when we checked in we were told us that all the handicap rooms were on the second or third floor. I did not appreciate being lied to. But it was an ok stay.

I wish i could give a better review but the staff was wonderful. The rooms were dated, free wifi that couldn't connect, the tv picture was snowy, rooms were very dusty, the hot water only worked if we ran the sink hot water while trying to shower, the shower was so slippery i actually fell trying to step out, key cards had to be replaced 3xs in 2 days they would quit working. Location was convenient for food and shopping.

Our first room had a dirty toilet, beer cans in the garbage can, soap dispenser in the bathtub had leaked all over the tub(dried residue), dead lady bugs all around the edge of the carpet and the alarm clock was off by an hour. So obviously, this room had not been used for a while. I went back to the front desk and the lady said she would put us in another room. Only had excuses for the other rooms condition, no I am sorry. Second room, the tv didn’t work at all, so the maintenance man replaced it. Next morning the manager Frankie checked us out and I told him of all the problems and I asked if they could take off $50 for our troubles. He said he would, but couldn’t do it until that evening. So I kept checking my credit card statement on line and no $50 refund. In fact, they had double charged us for that one night stay. So I called and they took off the double charge no problem, but still no refund of the $50 promised to me. After a good month of calling and talking to Frankie, I gave up on ever getting a $50 refund. We will NEVER stay at this place again!! Horrible customer service and flat out liars!

Beautiful hotel. Kids liked the pool but water was very cold.

Very nice hotel but as advertised it said pool and hot tub. The hot tub is broken and the water in the pool is freezing

Pool water was freezing hot tub was not working