Holiday Inn Express & Suites Rio Grand by IHG

Appreciate the cleanliness of the room and hotel itself. A/C a bit noisy, but nothing that would change my mind about staying here again. Breakfast was good...enjoyed the Cinnabon rolls!

I reserved a 2 queen room from hotels.com, arrived within 5 minutes and was told they only had one king with sofa bed. I hot the king but my son slept in the comfortable sofa with had no linen when we arrived. They the A/C did not work. We tried to make it work but it did not. We did not say anything since we were really tired. Was really loud throughout the night. Lots of banging.

Clean easy to locate friendly staff comfy beds and pillows

The women who checked us in and out were very pleasant, professional, and prompt. We were greeted with smiles and greeted immediately!

The room was clean, and comfortable. Also, The staff was professional as well as friendly. We are staying there again in the near future.

My issue with this stay at Holiday Inn is that one of my original room requests (2 queen beds, suite) was not honored. I was told that even though I requested this through Expedia that it was not guaranteed by Holiday Inn. I was then told they didn't have the room available. Not happy with this at all because I was traveling with my three boys and the king bed and sofa pull out was not the accomodations that I wanted for this trip. The other room was honored and I gave that to my sister for her family.

Good place!

The staff is very friendly; the room was very clean!

It was good

The rooms are absolutely a joy to stay in. They take the time and effort to keep your room clean and stay welcoming. The front desk staff is helpful and nice. So why did I give it a 1 star review. During the check in process I asked the lady on the phone the price for a certain stay. She gave me a price and I asked her if this price was for the whole stay or a night. She assured me that this was for a whole stay and even went to break down the price per a night for me. After I agreed to this we booked the room. Everything was truly nice and enjoyable during my stay but when the bill came in the room price was much more than what was expected. When talked to the from lady I was given her personal phone to talk to the manager , who was the one that booked me, and was given an very rude attitude. As I questioned her on what she said she started to get very rushy and very rude. I asked if there was a way to get some kind of reimbursement because if I knew that it was going to be this much then I wouldn't have come here but to her compensation down the street since they were half the price a night that this place was. She was quite and said no and that she never "Rents her rooms for less than $120 a night." I even told her that if she was able to work with me this one time I would come during the follow month and stay at her hotel for the full price now that I understand the "proper" prices for her rooms. Clearly she only cares about making money and not keeping happy customers. I would strongly suggest that you refuse to go here and go to the competition down the road.