Holiday Inn Express & Suites Pine Bluff/Pines Mall by IHG

Shanita was extremely helpful and very sweet. The room was nice and cool when we arrived… no stuffy hotel smell. We loved the pool and gym. It was also a nice surprise to have liquid dove dispensers in the bathroom rather than cheap tiny bottles/bars of soap. We will definitely stay here again.

Odd to go around the abandoned mall, but a nice property!

Not much

Laundry room was out of order, none of the vending machines was working. Bathroom in the room smelled of pee. The TV remote would not change the channels. Very unhappy about the amount of money paid for so many problems.

Thank you! Loved the service!

Huge spotlight outside my window and poor curtins made for a terrible night sleep. The bathroom door lock was broken. We were given floor towels because they were out of regular towels. The carpets in the halls were stained and had bare spots. Dining room floor was sticky. Not what i expected for Holiday Inn.

The front desk staff did not acknowledge us for 3 min even though the automatic door open and shut 5 times. The toilet ran constantly and the shower dripped.

The staff was very friendly and the room was clean but it was not enough lighting.