Holiday Inn Express & Suites Pine Bluff/Pines Mall by IHG

The smoke detector started givng an alarm just as we had fallen asleep. We tried to call the front desk, but thebphone didn't work, so I went to the front desk. The desk clerk came up to my room with the battery, but my husband was the only person who could reach the smoke detector to chamge the battery. She said if the battery didn’t fix the problem, she would have to move us to another room. We started ti fall asleep, and it began alerting again. We just removed the battery and disconnected it from power so that we could go to sleep. We also found that the hair dryer doesn’t work and the power outlets were loose and warped.

Staff was very friendly and professional. Bed and pillows were very comfortable. Water pressure in the shower was fantastic!

Nothing

Staff was great and knowledgeable about the surrounding area.

The staff was friendly.

When we first arrived to our room it smelled like cigarette smoke. The air conditioner made a loud rattling sound on and off the entire time and the water temperature in the shower was warm, but never got hot.

The abandoned mall needs to be demolished.

Very friendly, kind and helpful staff. The room smelled like the carpet was old and wet. The odor was very irritating to our nostrils and stomach.

We were there a total of five days. Our room was Clean one time. Shower didn’t work properly, no phone connection. Had to talk to three different individuals trying to get some towels. The food was good, the dining room was clean (all the time)

Staff was very nice and helpful

Toilet plugged up. I had to hunt down a plunger and fix the problem myself. The breakfast area was really run down and not very clean.