Fountain Park Hotel BW Signature Collection

Good value and location for my needs.

Staff were very professional, accommodating, and nice

N/A

Newly renovated, no carpet in the rooms and a fresh clean feel

We had a great experience...this place is clean (recently remodeled), friendly staff and excellent location, steps from the Fountain. Will definitely stay here again.

It was ok. Didn't feel comfortable with staff watching in the room.

Beside breakfast nothing everything else was perfect

Location was great. The area was very nice. Left too early so didn’t eat breakfast.

The room coffee pot did not work but at the reception desk they had coffee so I was able to get a cup before checking out. That was great

Excellent location. Clean rooms and common areas. Laundry. Pool and hot tub. Day staff were good.

Rooms were decorated penitentiary gray and black. Very depressing, could barely stand to be in there, plus lighting was dark—why? that trend is 10 years old. My thin bottom sheet ripped the first day, it never got changed, even though I had the room cleaned every day of my stay. I’m 68 years old and female, and I’ve never ripped a bottom sheet in my life. Your washer and dryer still make you use quarters instead of credit cards. Why? My room was as far from the WD as it could possibly have been, so I had to take my laundry all the way back to my room, drop it off, go back down to the desk, get the quarters, go back up to the room, get the laundry, and walk all the way back to the WD room. Nope. Not doing that again. Samsung Plus tv remote and system were terrible; even staff said it was slow system, channels above 1000 don’t work even though Guide on remote only goes to them. So no tv for three days. It’s not a boomer thing, so don’t go there. I retired from technology. Remember, Fountain Hills is a retirement community, so you should have made the TV tech friendly and accessible because travelers want it that way. Hot tub was hot the first day but cold on day two. I felt the jets with my hand and the water was ice cold, heat had obviously been turned down. Only choice would have been to get out, redress, walk through the community room, go to desk, clerk and go through a Q&A session. Too much hassle. Didn’t bother trying at the third day, because those reasons. The Scottsdale BW is better, or was a couple years ago. Maybe I will try there again, or maybe I’ll just go with another chain.