Holiday Inn Denver-Parker-E470/Parker Road by IHG

Very nice, clean, well kept.

The property was showing age, torn and stained carpet

The staff was friendly and welcoming, but there were a few areas that could use some improvement. The AC in our room was not cold at all, and some common areas needed attention—trash was full and the 24/7 coffee was cold. Only one waitress was available, and she was doing her best but clearly overwhelmed. I did notice some of the male staff had long, dirty fingernails, which felt unhygienic. Overall, it was an okay stay, but with a little more attention to cleanliness and staffing, it could be much better.

Inadequate air conditioning, rough towels and dim lighting were disappointing. Front desk service was very good.

Housekeeping never came to our room during our stay. (We did not hang a do not disturb tag that was in our room). Staff told us on first morning there isn't breakfast provided, yet on reservation it stated its included with stay. At checkout the clerk said breakfast is on top floor of hotel yet all we saw was "Trappers Chop House" restaurant. Poor communication.

We left the property it was disgusting and I want a refund.

Booked this hotel at the last minute for one evening. Wouldn’t be my first pick for a stay. Room was cleanish and bed was comfy, but the room overall was showing quite a bit of wear. For instance, furniture was showing stains, and the bottom of the bathroom door showed multiple chips of wood all across the bottom (like patrons had been kicking the door over time). There was also a large (more than a foot across) old stain on the carpet in the middle of the room. In case management is reading, this was Room 211.

Average condition property, semi friendly staff. Grades a C

The hotel was clean, well maintained and comfortable. I appreciate Dove products stocked. The staff was great. The only disappointment was the restaurant. I was surprised that breakfast wasn't included with the room and when I went to the restaurant to purchase a breakfast, the one employee in there was completely swamped and couldn't acknowledge people coming in. After waiting for a bit, I gave up and and went out to another restaurant. The second morning I didn't even try - just checked out.

All staff very helpful.