Holiday Inn Denver-Parker-E470/Parker Road by IHG

The hidden charges are ridiculous and I won’t ever go back!

The room was comfortable, but very little lighting, especially in the bathroom. Bring your own charging adapters. If you want breakfast, that's extra. I booked for 5 days and then we ended up needing to go home after 3 days. I asked the front desk the night before we left if I would be charged for the other 2 days and was told that I wouldn't be charged. When I got my credit card bill I was charged for the 4th day (When I called to question charges, I was told that since I got such a good deal through hotels.com that I had to pay for 4 days regardless and couldn't tell me why there was another $50+ charge for something unknown.) I was never offered a bill to see what charges were for.

Toxic staff.

The entire property is run down and worn out. The carpet in the halls was torn and coming up, there were wall patches everywhere, and cpuntless areas without paint. The worst of all was purcroom smelled like pet urine, even with the windiw open, we could've escape the stench.

The staff was wonderful. The lobby was impressivez My issue was with the cleanliness of the pool and hot tub areas. They need a good scrubbing. A repainting of the pool and hot tub would help it look more inviting. The jets on the hot tub were not working which can happen so I wasn’t really too disappointed by it. Some of the lights in the pool area were out. The gym was neat and clean but the treadmill made a horrible noise when in use. Areas around light fixtures and the elevators buttons looked over washed and didn’t match the wall paint. I did enjoy my stay the room was neat and clean it smelled fresh and I didn’t see any stains on the furniture or carpeting.

No tv controller!! Phone didn’t work so couldn’t call. No info in room or in lobby to tell when breakfast was served. Couldn’t find an ice machine. It was just a bed!

It Worked! Friendly and Knowledgable Night Clerks! Not so much with morning clerks. Clean lobby- rooms- grounds and restaurant. However our family had a few concerns : Room for two- two sets of towels- one for each person. Room for four! Same number! For three nights- does not work. We did not have our room refreshed either- take out trash! Beds made! Or new cups/coffee. The Big problem- showers/tub time was with Luke warm water. Restaurant staff was house keeping staff filling in for the staff. Slow -but friendly. The six tables were understanding. Waited ourselves for silverware and drinks. Our food was amazing/hot! The cook did an excellent job! I usually do not leave a message like this with a Holiday Inn Express ! Improvements are needed. 4/5 out of 10 is what my family rated!

Hotel is pretty dirty, beds are very uncomfortable, and the couch in the room was very worn. Staff was nice and helpful. The website lists free breakfast but it’s not - there is a restaurant on the top floor that you can pay to eat at.

Rooms were in poor shape

Older property, great staff, very clean. I would stay here again.