Holiday Inn Express & Suites Chattanooga-Hixson by IHG

The staff were very nice. Linda was an excellent hostess at breakfast. She is so sweet and loved that she sang while working.

Parking was minimal

Breakfast staff was amazing. So nice and personable.

All the staff were very friendly and helpful. Bathroom was clean.

The carpet in our room had not been vacuumed and there was a wrapper on the floor and a lot of crumbs.

I did not use any food service. What I did not like and found to be unsafe and disgusting was black mold in several places on the bathroom ceiling and rust on the bathroom fan. I brought the mold issue to someone at the front desk. Outside my window on the first floor there was a large pile of debris. Refrigerator, cabinets, all types of construction debris like it was from a renovation.

The hotel was recently renovated and very clean. Staff at the front desk were friendly, competent and polite. Our room was very spacious and clean. We often stay at Holiday Inn express and they are always excellent!

Location was at the heart of the many adventures we went on.

The best beds and pillows of any hotel we have stayed at in quite a while.

I think the only thing I didn't like was I didn't get another night there because I had to come home.

The staff was friendly and helpful and the free breakfast options were good. The location is sketchy, in my opinion. I didn’t fear for my safety, necessarily, but it’s the kind of run down commercial district that is too common in middle America. I booked here because the downtown hotels didn’t have free parking. As it turns out, I wish I had spent the extra $20/night because we went downtown every night (about 15 minute drive) and had to pay for parking anyway. By the way, the downtown area is full of attractions, nice restaurants, and is generally lovely. Bottom line is this hotel could be a decent option for 1/2 the price, but for what it is — and where it’s located — it was disappointing.