Holiday Inn Express Hotel & Suites Cleveland-Richfield by IHG

Nice front desk staff

Everything was dingy. The outside doors were not even so they had huge gaps so hallway light traveled into the room. The bathroom was not the cleanest and the doors didn’t shut or lock. Check out at 12pm. Three different workers were knocking on the door by 10am to see if we left yet.

Loved!

The staff was friendly during our stay. They had complimentary ice cream for the kids.

The first room we were given has a faulty heater, making it way too loud (over 70db, I measured). We were moved to another room. The neighbors were so loud so we requested to switch. The manager at the desk said he knows who the neighbors are and, indeed, he was about to call the police on them because they were too many for the room (then why would he place a family with two little kids right next door??) Also the door to that room had such a gap that it was no wonder that the noise was not at all blocked (and it felt unsafe). The manager said he would comp the night for all the inconvenience and now it’s over a week later and they’re still “confirming details”. I tried to submit a review earlier but was blocked until I contacted booking’s customer service. We were in town for a kids sports event that we’ll likely attend next year, but we will definitely stay somewhere else.

Hot breakfast although there weren’t any potatoes waffles or grits available

Front Desk staff is not that friendly and One doesn’t know English well

Breakfast was exceptional for being included with the room. The cinnamon rolls were 🔥, delish!

The room card didn’t work the first time, had to go back downstairs to reactivate, but other than that staff was very friendly and receptive.

Good breakfast

Bathroom was rundown.